topic Re: My Sky q main box keeps losing connection to BT router I have to reconnect manually tried all su in Sky Q https://helpforum.sky.com/t5/Sky-Q/My-Sky-q-main-box-keeps-losing-connection-to-BT-router-I-have-to-reconnect-manually-tried-all-sugges/m-p/4728474#M661879 <P>You are not speaking to Sky here. &nbsp;It's a customer helps customer forum.</P><P>&nbsp;</P><P>Have you ensured the router has any 'smart connect' functions disabled?</P><P>Is steering disabled? &nbsp;(As a signal routed to 5GHz will drop)</P><P>I would recommend setting up two SSID's and ensuring the Q is connecting to the 2.4G band only.</P> Thu, 22 Aug 2024 21:03:18 GMT PandJ2020 2024-08-22T21:03:18Z My Sky q main box keeps losing connection to BT router I have to reconnect manually tried all sugges https://helpforum.sky.com/t5/Sky-Q/My-Sky-q-main-box-keeps-losing-connection-to-BT-router-I-have-to-reconnect-manually-tried-all-sugges/m-p/4728457#M661877 <P>My Sky q main box keeps losing connection to BT router I have tried all suggestions without success now I have to wait till September 9th for an engineer I have had this issue for 2/3 months got better after a phone fix and now untenable very very disappointed and frustrated sorry SKY this is poor I believe my box old and has lost functionality despite being up to date with software updates&nbsp;</P> Thu, 22 Aug 2024 20:41:30 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-q-main-box-keeps-losing-connection-to-BT-router-I-have-to-reconnect-manually-tried-all-sugges/m-p/4728457#M661877 Rachid1955 2024-08-22T20:41:30Z Re: My Sky q main box keeps losing connection to BT router I have to reconnect manually tried all su https://helpforum.sky.com/t5/Sky-Q/My-Sky-q-main-box-keeps-losing-connection-to-BT-router-I-have-to-reconnect-manually-tried-all-sugges/m-p/4728474#M661879 <P>You are not speaking to Sky here. &nbsp;It's a customer helps customer forum.</P><P>&nbsp;</P><P>Have you ensured the router has any 'smart connect' functions disabled?</P><P>Is steering disabled? &nbsp;(As a signal routed to 5GHz will drop)</P><P>I would recommend setting up two SSID's and ensuring the Q is connecting to the 2.4G band only.</P> Thu, 22 Aug 2024 21:03:18 GMT https://helpforum.sky.com/t5/Sky-Q/My-Sky-q-main-box-keeps-losing-connection-to-BT-router-I-have-to-reconnect-manually-tried-all-sugges/m-p/4728474#M661879 PandJ2020 2024-08-22T21:03:18Z