topic Re: Already returned Sky Q Box but received another return box in Sky Q

Already returned Sky Q Box but received another return box

KelseyD1 — Thu, 22 Aug 2024 12:45:53 GMT

I'm a bit confused as I've already returned my Sky Q box. I have an email which confirms that Sky recognised I had returned it but today I've had a pack posted to me today asking me to return the Sky Q box. I don't want to have any extra charges so I'm confused, I haven't received an email that confirms it reached sky but definitely one that it was posted and on its way to them and no other information.

Re: Already returned Sky Q Box but received another return box

Daniel0210 — Thu, 22 Aug 2024 13:28:54 GMT

@KelseyD1

You don't normally receive a notification it has arrived but if Sky chase you for its return and you still have proof of posting pop another post in this thread and we can perhaps get you some help via the Messaging Team on here.

Re: Already returned Sky Q Box but received another return box

KelseyD1 — Thu, 22 Aug 2024 15:03:55 GMT

Thanks @Daniel0210 for replying!

I posted the return around the 6/7th of August and I think after receiving that email I've binned my receipt from the post office, I can't find it 🥲.

Re: Already returned Sky Q Box but received another return box

MightyQuinn — Thu, 22 Aug 2024 15:51:09 GMT

Hi @KelseyD1

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Escalate

Re: Already returned Sky Q Box but received another return box

Addie15 — Thu, 22 Aug 2024 15:52:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to @KelseyD1.