topic Re: Handset not operating the Sky Box in Sky Q

Handset not operating the Sky Box

Crackers3 — Thu, 22 Aug 2024 13:29:08 GMT

The Handset is not communicating with the sky box, can't open the menu after start up.

Iv'e tried the advice on line pressing 1&3 and also 7&9 but although the handset lights up it dosen't operate the Sky Box.

@Crackers3

Re: Handset not operating the Sky Box

MightyQuinn — Thu, 22 Aug 2024 13:34:41 GMT

Hi @Crackers3 After holding down 7 & 9 until you see 4 flashes. Are you pointing the remote towards the box (direct line of sight) does it work. Have you power (unplugged) rebooted the box. Leave it off for at least 30 seconds to ensure it is not "frozen".

Re: Handset not operating the Sky Box

MightyQuinn — Thu, 22 Aug 2024 13:38:19 GMT

Hi @Crackers3 If you follow the help pages, it will lead you to a request free replacement form if required.

https://www.sky.com/help/articles/fix-remote

Re: Handset not operating the Sky Box

Crackers3 — Thu, 22 Aug 2024 13:39:24 GMT

Hi MQ thanks for your reply.

Ive turned of the box and rebooted many times but haven't taken the plug out, so i'll try this now.

Re: Handset not operating the Sky Box

Crackers3 — Thu, 22 Aug 2024 13:49:19 GMT

Hi MQ Thanks for that!

The handset started up the programs, but only works the other oprations if I place the handset very close to the box.

Re: Handset not operating the Sky Box

PandJ2020 — Thu, 22 Aug 2024 13:50:43 GMT

@Crackers3 wrote:
The handset started up the programs, but only works the other oprations if I place the handset very close to the box.

Tried new batteries?

Re: Handset not operating the Sky Box

Crackers3 — Thu, 22 Aug 2024 13:56:03 GMT

Yes, but not sure how good they are so will pick up some new ones.

Re: Handset not operating the Sky Box

Crackers3 — Thu, 22 Aug 2024 16:30:05 GMT

Thanks, picked up some Duracell batteries and it seemed to do the trick, won't pick those cheapo ones again.

Re: Handset not operating the Sky Box

MightyQuinn — Thu, 22 Aug 2024 17:00:45 GMT

Hi @Crackers3 Yes, check batteries was the first item on that link I gave you 😀