topic Re: Sky Q boxes need unplugging every time! in Sky Q

Sky Q boxes need unplugging every time!

spalden — Sat, 01 Jun 2024 17:41:28 GMT

I have a sky Q box and 2 sky minis that I've been running fine for a couple of years without too many problems.

But now, all 3 of my boxes have stopped turning on initially with the remote, they need to be switched off at the plug and reconnected every time I want to watch TV.

If I switch off the main Sky Q box at the plug, then do the same with the mini, it will go through the whole reconnecting process and when that's done, it's absolutely fine. I can switch it off with the remote and switch it straight back on again but if it's left off for more than a couple of hours, I come back to it and it has to be unplugged and reconnected again.

If I just switch off the mini at the plug, I can then turn it on with the remote but it will fail to connect unless I also go and unplug the main box as well. It's a right pain in the backside, particularly as one of my sky mini boxes is up in the bloody loft!

Very strange that all 3 boxes have developed exactly the same fault at exactly the same time 🤔

Any suggestions please?

Re: Sky Q boxes need unplugging every time!

Mr+Flibbles+86 — Sun, 02 Jun 2024 07:31:35 GMT

Hi there @spalden , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q boxes need unplugging every time!

Lisa-P1987 — Tue, 04 Jun 2024 08:37:30 GMT

Thanks for chatting to us @spalden . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky Q boxes need unplugging every time!

RDC87 — Wed, 21 Aug 2024 20:09:03 GMT

I've had this issue, as have many others for months. I've changed box and change leads and hdmi socket. Clearly a Q box issue which is ridiculous given how much we pay😡😡😡

Re: Sky Q boxes need unplugging every time!

Chodley — Thu, 22 Aug 2024 05:35:36 GMT

Box isn't rebooting properly after its nightly power cycle. When mine did this I had to get a new box but try the usual reset things first.

https://www.sky.com/help/articles/sky-box-problems

Re: Sky Q boxes need unplugging every time!

DrewHewitt — Thu, 22 Aug 2024 09:38:53 GMT

I'm having a similar issue, is there a way to fix it?

Re: Sky Q boxes need unplugging every time!

Chodley — Thu, 22 Aug 2024 10:42:12 GMT

@DrewHewitt wrote:
I'm having a similar issue, is there a way to fix it?

Did you read the post above yours?