https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-sky-q/m-p/4727406#M661694 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157945">@CarlFJ</a>&nbsp;</P> <P><SPAN>Sky have suggested the following...</SPAN></P> <UL> <LI><SPAN>Unpair their Sky Q remote from the box by holding 4&amp;6</SPAN></LI> <LI><SPAN>Wait for the remote to flash</SPAN></LI> <LI><SPAN>Then dismiss the information screen "Skip &amp; set up later"</SPAN></LI> <LI><SPAN>Hold 1&amp;3 to repair the remote control</SPAN></LI> </UL> <P><SPAN>If 4&amp;6 does not allow you to clear the information screen, try holding 7&amp;9 to reset the Sky Q remote then hold 1&amp;3 and follow the on-screen setup journey to allow the remote to control your TV.&nbsp;</SPAN></P> Wed, 21 Aug 2024 17:50:00 GMT Daniel0210 2024-08-21T17:50:00Z https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-sky-q/m-p/4727367#M661693 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3140.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/102787i237EF02B89D1493B/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3140.jpeg" alt="IMG_3140.jpeg" /></span></P><P> </P><P>My sky q box is getting stuck in this mode and it wont let me use the remote to exit. I have rebooted the box a few times. Any ideas ?</P> Wed, 21 Aug 2024 17:05:48 GMT https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-sky-q/m-p/4727367#M661693 CarlFJ 2024-08-21T17:05:48Z https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-sky-q/m-p/4727406#M661694 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4157945">@CarlFJ</a>&nbsp;</P> <P><SPAN>Sky have suggested the following...</SPAN></P> <UL> <LI><SPAN>Unpair their Sky Q remote from the box by holding 4&amp;6</SPAN></LI> <LI><SPAN>Wait for the remote to flash</SPAN></LI> <LI><SPAN>Then dismiss the information screen "Skip &amp; set up later"</SPAN></LI> <LI><SPAN>Hold 1&amp;3 to repair the remote control</SPAN></LI> </UL> <P><SPAN>If 4&amp;6 does not allow you to clear the information screen, try holding 7&amp;9 to reset the Sky Q remote then hold 1&amp;3 and follow the on-screen setup journey to allow the remote to control your TV.&nbsp;</SPAN></P> Wed, 21 Aug 2024 17:50:00 GMT https://helpforum.sky.com/t5/Sky-Q/Accessibility-on-sky-q/m-p/4727406#M661694 Daniel0210 2024-08-21T17:50:00Z