topic No satellite signal now for 3 weeks. in Sky Q

No satellite signal now for 3 weeks.

Occleston — Wed, 21 Aug 2024 08:07:18 GMT

Do I cancel sky by stopping the DD,

are there any costs ?

Re: No satellite signal now for 3 weeks.

GD1 — Wed, 21 Aug 2024 08:19:57 GMT

@Occleston Have you reported this to Sky? Try the steps here https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articles/sky-tv-no-satellite-signal

Cancelling a Direct debit is the worse thing to do as this will simply cause more issues than it resolves.

Cancelling your payment most certainly does not cancel your contract, you can only cancel if outside of a minimum term and by speaking to Sky.

Re: No satellite signal now for 3 weeks.

Daniel0210 — Wed, 21 Aug 2024 08:28:01 GMT

@Occleston

If you haven't reported this to Sky they won't know you have an issue so why would you consider cancelling your payment method? That the worse thing you could do.

If a message displays “no satellite signal” it relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting on the link provided by @GD1

It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.