topic Re: Cancellation box in Sky Q

Cancellation box

Sam872 — Tue, 20 Aug 2024 10:36:00 GMT

Hi I recently cancelled sky as I was moving and don't watch it no more. I was told a box should be sent to me to send the kit back and I haven't received it yet? Can you send me one out ASAP as I'm moving at the end of the month. Thanks

Re: Cancellation box

oldfella — Tue, 20 Aug 2024 11:04:12 GMT

@Sam872 wrote:

Hi I recently cancelled sky as I was moving and don't watch it no more. I was told a box should be sent to me to send the kit back and I haven't received it yet? Can you send me one out ASAP as I'm moving at the end of the month. Thanks

Hi @Sam872

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Cancellation box

Daniel0210 — Tue, 20 Aug 2024 11:16:39 GMT

@Sam872
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.