topic Re: Box not connecting to wifi in Sky Q

Box not connecting to wifi

mollyannivy — Tue, 13 Aug 2024 21:53:28 GMT

I have sky broadband and sky TV but I cannot get the TV to connect to the wifi. I've tried everything on the help pages. When we click reset it will reset and then when we click continue to confirm connecting to a new broadband it does not let us click this button (nothing happens).

Re: Box not connecting to wifi

Addie15 — Wed, 14 Aug 2024 10:16:13 GMT

Hi there, @mollyannivy. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Box not connecting to wifi

IainM18 — Wed, 14 Aug 2024 16:39:54 GMT

I have similar issue with BT broadband to Sky Q Box. This has been working fine for years until this week where the sky box will not hold internet connection. I can select BT router and enter password, I get the ticks for connected but within 30 seconds the sky box has dropped signal

Re: Box not connecting to wifi

Addie15 — Fri, 16 Aug 2024 14:21:25 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Box not connecting to wifi

IainM18 — Fri, 16 Aug 2024 16:40:35 GMT

Hi, still not been able to resolve issue, can you please escalate

thanks

Re: Box not connecting to wifi

mollyannivy — Sat, 17 Aug 2024 16:44:43 GMT

Hi please escalate-still not working

Re: Box not connecting to wifi

Greenfingers001 — Sun, 18 Aug 2024 08:23:35 GMT

Thanks for re-escalating this. We’ve sent another invite to chat.

Re: Box not connecting to wifi

Lisa-P1987 — Tue, 20 Aug 2024 09:02:44 GMT

We are still looking to help you @mollyannivy . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Box not connecting to wifi

mollyannivy — Wed, 21 Aug 2024 10:48:46 GMT

Hi, sorry re escalate again please.

Re: Box not connecting to wifi

Laing1 — Wed, 21 Aug 2024 16:37:41 GMT

@mollyannivy wrote:

Hi, sorry re escalate again please.

@mollyannivy I have escalated this to sky again

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Box not connecting to wifi

Lisa-P1987 — Thu, 22 Aug 2024 08:15:55 GMT

Thanks for escalating this. We’ve sent mollyannivy another invite to chat.

Re: Box not connecting to wifi

Addie15 — Sun, 25 Aug 2024 07:31:30 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.