topic Re: Tv not working in Sky Q

Telephone not working

Highly+blessed — Sat, 17 Aug 2024 11:54:55 GMT

My television is not working.

need a engineer to come to sort it.

Re: Telephone not working

Daniel0210 — Sat, 17 Aug 2024 11:59:16 GMT

@Highly+blessed

Telephone (as per your thread title), TV (as per your post) or a problem with your Sky Q box? What's happening?

Tv not working

Highly+blessed — Sat, 17 Aug 2024 11:59:16 GMT

TV not working needs an engineer

Re: Telephone not working

Daniel0210 — Sat, 17 Aug 2024 12:02:22 GMT

@Daniel0210 wrote:

@Highly+blessed

What's happening?

@Highly+blessed
In case you aren’t aware you’re not automatically contacting Sky Customer Services by posting on the forum. We are customers trying to help other customers.

We need some information in order to advise you.

Re: Tv not working

Invisiblename — Sat, 17 Aug 2024 12:06:08 GMT

@Highly+blessed wrote:
TV not working needs an engineer

Sky engineers don't work on tv issues, just the Sky equipment

Re: Tv not working

oldfella — Sat, 17 Aug 2024 12:18:09 GMT

@Highly+blessed wrote:

TV not working needs an engineer

Hi @Highly+blessed Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.