topic Can't select subtitles (if available) at the time when selecting the TV channel with our new Sky Q in Sky Q

Can't select subtitles (if available) at the time when selecting the TV channel with our new Sky Q

John747 — Fri, 16 Aug 2024 14:28:29 GMT

Our new Sky Q box and an extension Sky Q box were installed yesterday. With the previous Sky +HD box, we were able to select / unselect subtitles at the time of selecting the channel. With Sky Q it appears that you either have to set the system so that all programs that have subtitles will show the subtitles even if you don't want them. We want to be able to select/deselect subtitles at the time we are viewing the channel without going through some elaborate procedure each time.

Re: Can't select subtitles (if available) at the time when selecting the TV channel with our new Sky

MightyQuinn — Fri, 16 Aug 2024 14:41:34 GMT

Hi @John747 Press the "?" on your Sky remote or simpler still, press the voice button and say "subtitles On or Off".

Re: Can't select subtitles (if available) at the time when selecting the TV channel with our new Sky

John747 — Fri, 16 Aug 2024 16:11:35 GMT

Thanks Mighty Quinn, that seems to be the answer!

John747

Re: Can't select subtitles (if available) at the time when selecting the TV channel with our new Sky

Patanjali — Sat, 17 Aug 2024 16:18:56 GMT

We have the same issue and unfortunately this solution doesn't work for us.

If we want subtitles, which we generally do, we have to watch on our smart tv or stream using the app, e.g. Disney, also on the tv, not always a solution of course.

Any ideas?

Re: Can't select subtitles (if available) at the time when selecting the TV channel with our new Sky

MightyQuinn — Sat, 17 Aug 2024 16:34:58 GMT

Hi @Patanjali What doesn't work? What happens when you press the "?" key? Don't you have a voice remote? It is all in the details if we are going to try and help you.