topic Re: Slow or No Response to Sky Q Remote in Sky Q

Slow or No Response to Sky Q Remote

donutbrains — Mon, 12 Aug 2024 10:19:24 GMT

Hi all,

I see some similar issues have previously been discussed and I have tried some of the related fixes with little success.

A few days ago our Sky Q Mini box started reporting a temporary technical fault reaching the main box. We also noticed the main Sky Q box was taking around 20 seconds to respond to every button press, black screens and further delays when selecting channels and Fast Forward/Rewind would not respond at all. After some faffing, I turned both off for the day and resumed troubleshooting as follows:

Replaced the remote batteries
Checked disk space
Switched from original remote to smart remote
Ran a software update
Ran a system reset

As I type this we have started to see intermittent better responses but the main Sky Q box slowness remains, as do the technical errors remain occasionally popping up and interrupting live TV viewing on the Sky Q mini box.

Thanks for looking and any suggestions appreciated.

Re: Slow or No Response to Sky Q Remote

Addie15 — Tue, 13 Aug 2024 07:27:17 GMT

Hi there, @donutbrains, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow or No Response to Sky Q Remote

donutbrains — Tue, 13 Aug 2024 09:37:37 GMT

Thank you and I do now have a Sky engineer visit booked for Friday morning (16th August).

Re: Slow or No Response to Sky Q Remote

Lisa-P1987 — Tue, 13 Aug 2024 09:38:34 GMT

Thanks for the update. We will close the invite 🙂

Re: Slow or No Response to Sky Q Remote

donutbrains — Fri, 16 Aug 2024 08:42:45 GMT

The issue has now been resolved by a Sky engineer (Mark), who quickly diagnosed the issues and replaced the main Sky Q box. This does mean that all of my recordings are gone BUT this is far outweighed by the joy of having Sky TV working properly again.

Kudos to Sky for fixing this issue with no hassle.

Thank you

Re: Slow or No Response to Sky Q Remote

Guitar+Monkey — Tue, 05 Nov 2024 21:20:21 GMT

I am having exactly the same problem, and have taken the same temedial actions. Is replacing the box the only answer?

Re: Slow or No Response to Sky Q Remote

donutbrains — Tue, 05 Nov 2024 22:13:10 GMT

I would say a replacement box was the only option for me in the end, having tried so many troubleshooting steps before calling in the Sky engineer. The new box has been faultless for the last 3 months and having to re-record and download what was lost has been a worthwhile sacrifice for the reliability we now have.

Good luck!

Re: Slow or No Response to Sky Q Remote

Sadylady — Tue, 11 Feb 2025 15:06:09 GMT

There is no response whatsoever from my SKY box

Re: Slow or No Response to Sky Q Remote

Sadylady — Tue, 11 Feb 2025 15:09:03 GMT

I have no signal, no light, no response at all