topic Re: Sky q box in Sky Q

Sky q box

DAVIJOHN49 — Thu, 15 Aug 2024 09:33:43 GMT

Did not renew sky contract. Sky sent me a box to return q box modem etc. the box they sent was too small to take q box, had instructions for modem and cables. how to get another freepost box from sky?

Re: Sky q box

daveNOS — Thu, 15 Aug 2024 09:41:25 GMT

@DAVIJOHN49 Pick up the phone and call customer service.

Re: Sky q box

Laing1 — Thu, 15 Aug 2024 11:35:01 GMT

@DAVIJOHN49 wrote:

Did not renew sky contract. Sky sent me a box to return q box modem etc. the box they sent was too small to take q box, had instructions for modem and cables. how to get another freepost box from sky?

@DAVIJOHN49 or just use your own bigger box and put everything in to 1 large box

Re: Sky q box

Daniel0210 — Thu, 15 Aug 2024 11:42:15 GMT

@DAVIJOHN49

As the notice period for the Broadband cancellation is 14 days the packaging is always likely to arrive first. The notice period for Sky Q is 31 days.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.