https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721318#M660419 <P>2.4GHz enabled and 5GHz steering turned off?</P><P>&nbsp;</P><P>If your router has smart setup, turn it off.</P> Thu, 15 Aug 2024 08:12:06 GMT PandJ2020 2024-08-15T08:12:06Z https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721308#M660417 <P>I have a BT router&nbsp;</P> Thu, 15 Aug 2024 07:55:55 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721308#M660417 Mark0056 2024-08-15T07:55:55Z https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721318#M660419 <P>2.4GHz enabled and 5GHz steering turned off?</P><P>&nbsp;</P><P>If your router has smart setup, turn it off.</P> Thu, 15 Aug 2024 08:12:06 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721318#M660419 PandJ2020 2024-08-15T08:12:06Z https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721352#M660425 <P>I have no idea what this means</P> Thu, 15 Aug 2024 08:35:38 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721352#M660425 Mark0056 2024-08-15T08:35:38Z https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721362#M660426 <P>Q will only connect to a non-Sky ISP on the 2.4GHz band.</P><P>&nbsp;</P><P>If you router doesn't have this enabled (or it steers to 5GHz or smart setup is enabled) then Q won't connect.</P><P>&nbsp;</P><P>If you don't know how to configure your router then you'll have to seek help from BT (or their forum).</P> Thu, 15 Aug 2024 08:46:09 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-won-t-accept-WiFi-password/m-p/4721362#M660426 PandJ2020 2024-08-15T08:46:09Z