https://helpforum.sky.com/t5/Sky-Q/Mini-box-won-t-connect/m-p/4721281#M660414 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150137">@Alib67</a></SPAN>. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Thu, 15 Aug 2024 07:36:15 GMT Addie15 2024-08-15T07:36:15Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-won-t-connect/m-p/4720534#M660216 <P>I have repowered and reactivated main box and router &nbsp;this time got to Step 3 but getting error code mr002 and saying I have faulty router as not issuing an IP address&nbsp;</P> Wed, 14 Aug 2024 10:50:45 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-won-t-connect/m-p/4720534#M660216 Alib67 2024-08-14T10:50:45Z https://helpforum.sky.com/t5/Sky-Q/Mini-box-won-t-connect/m-p/4721281#M660414 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150137">@Alib67</a></SPAN>. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Thu, 15 Aug 2024 07:36:15 GMT https://helpforum.sky.com/t5/Sky-Q/Mini-box-won-t-connect/m-p/4721281#M660414 Addie15 2024-08-15T07:36:15Z