topic Re: Moving home in Sky Q

Moving home

leanne108 — Wed, 14 Aug 2024 16:20:45 GMT

So i get the keys to my new house on monday 19th aug now i rang sky to sort move date out ect so i can take it with me to be told the house isnt reg registered and I would have to do this first, but it's not a new build. It's an old house so I don't understand why it's not registered. Can someone please help me with this?

Re: Moving home

PandJ2020 — Wed, 14 Aug 2024 16:27:07 GMT

What services do you have? As an aside you need to give 2-4 weeks notice...

https://www.sky.com/moving-home

Re: Moving home

MightyQuinn — Wed, 14 Aug 2024 16:27:27 GMT

Hi @leanne108 Is it on the Royal Mail database? If not, that is the first thing you need to sort out.

Re: Moving home

leanne108 — Wed, 14 Aug 2024 16:29:36 GMT

When you put post code in with Royal Mail it comes up so unsure why the house isn't registered it was built 1910s

Re: Moving home

leanne108 — Wed, 14 Aug 2024 16:33:05 GMT

He never said I have to give notice and I have phone line internet sky q and mobile phone with sky iv been with them 16 year and never had problems

Re: Moving home

PandJ2020 — Wed, 14 Aug 2024 16:36:09 GMT

@leanne108 wrote:
He never said I have to give notice and I have phone line internet sky q and mobile phone with sky iv been with them 16 year and never had problems

Sure, but you are at the mercy of available OpenReach and Sky engineers - the likelihood of being available on 19th is close to zero.

Re: Moving home

PandJ2020 — Wed, 14 Aug 2024 16:36:55 GMT

@leanne108 wrote:
He never said I have to give notice and I have phone line internet sky q and mobile phone with sky iv been with them 16 year and never had problems

I'd contact them again - it may well be they've mistyped the postcode on their system.

Re: Moving home

PandJ2020 — Wed, 14 Aug 2024 16:38:33 GMT

@leanne108 wrote:
I have phone line internet sky q and mobile phone with sky iv been with them 16 year and never had problems

Take all the equipment with you. The mobile phone will be fine - only the account address needs updating.

As noted, OpenReach will need to provision the service and a Sky engineer will need to erect a new dish (if required) and connect and test.

Re: Moving home

leanne108 — Wed, 14 Aug 2024 16:39:00 GMT

I don't want them out on the 19th I just want to book them in while I'm off work moving house

Re: Moving home

PandJ2020 — Wed, 14 Aug 2024 16:39:59 GMT

@leanne108 wrote:
I don't want them out on the 19th I just want to book them in while I'm off work moving house

Ok, sure - you'll have to see what slots they have (once they get past the address issue).

Re: Moving home

leanne108 — Wed, 14 Aug 2024 16:40:20 GMT

I thought they had to disconnect you and then move it to the new property

Re: Moving home

PandJ2020 — Wed, 14 Aug 2024 16:42:28 GMT

@leanne108 wrote:
I thought they had to disconnect you and then move it to the new property

No... You can remove and unscrew all the cables from the Q box and router. (You leave the dish behind)

IF the new property has a dish already then it may work as-is. But for the phone/Internet there's a provisioning step required to enable the line. (Or even cabling work required to the property if there's no existing line)

Re: Moving home

leanne108 — Wed, 14 Aug 2024 16:44:24 GMT

Thank you for your help