topic Re: Remote network failed in Sky Q

Remote network failed

Paul1726 — Tue, 13 Aug 2024 20:52:06 GMT

I recently changed from sky broadband to another provider and now I can't download any programmes..

Ive read the previous threads and still no wiser to the answer??

had anybody got a fix for this??

Re: Remote network failed

oldfella — Tue, 13 Aug 2024 20:57:22 GMT

@Paul1726 wrote:

I recently changed from sky broadband to another provider and now I can't download any programmes..

Ive read the previous threads and still no wiser to the answer??

had anybody got a fix for this??

Hi @Paul1726

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Remote network failed

Paul1726 — Wed, 14 Aug 2024 16:03:02 GMT

Unfortunately that didn't work!!!!

Re: Remote network failed

oldfella — Wed, 14 Aug 2024 16:04:39 GMT

@Paul1726 wrote:

Unfortunately that didn't work!!!!

What happened when you carried out the Network reset on the Q box @Paul1726?

Re: Remote network failed

Paul1726 — Wed, 14 Aug 2024 16:10:57 GMT

I reset it then selected the router and added the password and then it connected via WiFi and then I tried downloading something and it said it failed...

Re: Remote network failed

oldfella — Wed, 14 Aug 2024 16:13:33 GMT

@Paul1726 wrote:

I reset it then selected the router and added the password and then it connected via WiFi and then I tried downloading something and it said it failed...

Hi @Paul1726

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Remote network failed

Greenfingers001 — Wed, 14 Aug 2024 16:39:46 GMT

Thanks for escalating this. We’ve sent @Paul1726 an invite to chat.