topic Issue changing channels in Sky Q

Issue changing channels

Vicky703 — Wed, 14 Aug 2024 14:42:46 GMT

Hi, has anyone else experienced issues changing channels from Channel 4 using grey the circle then arrow buttons on the sky remote?
Whenever we try we are being defaulted onto the C4 app - which we've never even registered on?
does that make sense ?

Re: Issue changing channels

MightyQuinn — Wed, 14 Aug 2024 15:33:48 GMT

@Vicky703 wrote:
does that make sense ?

Hi @Vicky703 I'm afraid not, no idea of what you are trying to do.

Re: Issue changing channels

PandJ2020 — Wed, 14 Aug 2024 15:49:41 GMT

If you hit the 'grey circle' (select) when the 'start programme from the beginning' is displayed then it fires up the relevant streaming app.

You can wait for the banner to disappear or dismiss it with 'back'. Or don't hit the select button at all when using the up and down arrows to preview channels.

Problems changing channels

Peter0208 — Wed, 14 Aug 2024 17:11:06 GMT

When I scroll to a channel, when I get to the desired channel, it downloads the programe from the start?? I have subscribed to SKY Q since day one and it is only today this has started to happen, just turned to watch the FOOD NETWORK and unless I tap in the channel number it takes me to the channel 4 app, If i use the up and down channel buttons, this doesn't happen. Any one got any ideas, I've done a software update and a hard reset of my box but it is still happening.

Re: Problems changing channels

Vicky703 — Wed, 14 Aug 2024 20:03:25 GMT

@Peter0208 yes thats exactly what we are getting (you explained it better than me !) it's so frustrating!

Re: Issue changing channels

JaneP02 — Thu, 15 Aug 2024 16:52:15 GMT

Hi Both

Yes this is exactly the same problem we have got - its on both the main box and the mini and has only started in the last 24 hours. We have had Q boxes since they first came out and again, this hasnt been an issue before - mind you our Q box does have some quirks and issues that we have to live with (it records progarmmes we have never watched before, misses out on episodes on series link and other odd behaviour) . But with this problem both boxes have been reset etc and the changing channel issue is still there.

Any suggestions??

Re: Issue changing channels

mrbazzabee — Thu, 15 Aug 2024 17:09:30 GMT

Same problem here, only started doing it in the last week from Channel 4 only.

Always been able to press 'circle' followed by up and down to search channels, followed by circle to select. Doing this on Channel 4, shows other channel previews all as 'watch from the start' instead of the normal overview.

Very strange change, and pretty annoying.

Re: Issue changing channels

Laing1 — Thu, 15 Aug 2024 19:26:30 GMT

I have alerted Sky to this in a closed part of the forum I am also seeing this.

It only happens for me if I am on a ch4 owned channel and I use the mini guide

I've also found rather than pressing the select button (middle button) if you press the info button to bring up the mini guide then scroll through the mini guide and press select to switch to a channel this works and switches you to the channel rather than bringing up the ch4 app

Re: Issue changing channels

Sharon+Marshall22 — Thu, 15 Aug 2024 18:27:17 GMT

Yep same thing happening to me. Started doing it yesterday. Very irritating.

Re: Issue changing channels

SharkyMoo — Thu, 15 Aug 2024 19:45:52 GMT

Having exactly the same issue! If I go to select ITV for example it will open the C4 app?? It's extremely irritating, also done the software update and reset. Its like everything is mapped to the C4 app

Re: Issue changing channels

Hazardousbenji — Thu, 15 Aug 2024 20:39:31 GMT

Same issue, my wife has just shown me, she said was doing it on mini box last night and thought she was doing something wrong, just showed me on the main sky q box, it happens when the 'watch from start' option is there and loads up the channel 4 app instead of going to the selected channel.

Re: Issue changing channels

Hazardousbenji — Thu, 15 Aug 2024 20:46:44 GMT

I've tried with info button and doesn't help. The issue seems to be when the 'watch from start' option is shown on the preview in the mini guide then this is when it directs to c4 app when select is pressed.

Re: Issue changing channels

SharkyMoo — Thu, 15 Aug 2024 20:46:59 GMT

If it's some kind of update "to improve customer experience" it's doing the opposite! My hubby is preprogrammed to change channels this way so it's a MAJOR inconvenience of course.

Re: Issue changing channels

Redkickers — Thu, 15 Aug 2024 21:30:45 GMT

Yip same here just seen it tonight that it was doing it only from Ch4 if you then scroll to any other Chanel it's play from start and if you try and change it takes you to ch4 app and regardless of multiple reboots still doing it has anyone had anything from sky on this clearly a fault across the board with sky Q

Re: Issue changing channels

Chloe-W22 — Fri, 16 Aug 2024 08:43:01 GMT

Hi all,

Thanks for flagging this, I'll reach out to our support teams and let them know! Would you be able to tell me the software version you're on as this might be a common factor? 😊

Settings > System Info

Re: Issue changing channels

Laing1 — Fri, 16 Aug 2024 09:43:51 GMT

Morning @Chloe-W22 i'm on Q270.000.10.02L 😀 and have a V2 box

Re: Issue changing channels

Redkickers — Fri, 16 Aug 2024 09:26:06 GMT

Hi Chloe I'm in version Q270.000.0800L (5u19c0)

Hardware version - 32B214

and does this on both this box and one in the bedroom

Re: Issue changing channels

Chloe-W22 — Fri, 16 Aug 2024 13:16:00 GMT

Thanks! We've been able to replicate this and have the teams working on it 💪

Re: Issue changing channels

Redkickers — Fri, 16 Aug 2024 13:19:11 GMT

Guys I'm not sure if yours is the same but my issue seems to have been resolved I've not done anything to resolve it

Re: Issue changing channels

Redkickers — Fri, 16 Aug 2024 13:22:18 GMT

Altho don't seem to get the option at all to watch from the start now?