topic Re: why not both in Sky Q

why not both

SnoooTwo — Wed, 14 Aug 2024 13:43:07 GMT

Why can't you have Sky Q and Sky Stream in the same home. Is it a technical issue of subscription control

Re: why not both

TimmyBGood — Wed, 14 Aug 2024 13:50:50 GMT

Sky has never permitted two generations of its products at the same address: there's no technical reason for this with Q / Stream that I can think of, but that's what they choose to do.

Re: why not both

Annie+UK — Wed, 14 Aug 2024 13:51:21 GMT

@SnoooTwo wrote:

Why can't you have Sky Q and Sky Stream in the same home. Is it a technical issue of subscription control

AFAIK You can have Sky Q and NOW in the same home as they have separate accounting systems

Re: why not both

SnoooTwo — Wed, 14 Aug 2024 13:54:40 GMT

I have 3 mini boxes. I know you can only connect 2 at a time, but the third one I have will simply not connect. A Sky Enginner spen 4 hours at the home trying to connect last Saturday with no success. Yet the mini box not connecting is the nearest to the main Sky Q box and in the hot spot for the house Wifi, so thinking Sky Stream just to replace the failing mini box connection

Re: why not both

Daniel0210 — Wed, 14 Aug 2024 13:57:20 GMT

@SnoooTwo

Now you've confirmed you have Sky Q I've moved your thread from the Sky+ board.

Re: why not both

Mark39 — Wed, 14 Aug 2024 14:02:05 GMT

@SnoooTwo wrote:

...so thinking Sky Stream just to replace the failing mini box connection

As indicated, that won't be possible, I'm afraid.

Re: why not both

SnoooTwo — Wed, 14 Aug 2024 14:10:05 GMT

not possible beacuse sky won't let two generation of products into one home?

Re: why not both

SKY1992bf — Wed, 14 Aug 2024 14:14:01 GMT

@SnoooTwo wrote:
not possible beacuse sky won't let two generation of products into one home?

@SnoooTwo Yes

how many mini boxes have been tried to replace the faulty one as it could be a fault with the box not your broadband

Re: why not both

SnoooTwo — Wed, 14 Aug 2024 14:13:42 GMT

new mini box hooked on the weekend

Re: why not both

SKY1992bf — Wed, 14 Aug 2024 14:43:35 GMT

@SnoooTwo wrote:
new mini box hooked on the weekend

@SnoooTwo if the replacement is also not connecting get back in touch with sky and tell them that you are not receiving the service your paying for and it needs sorting

given that Q hardware is loaned to you sky are obligated to sort out one way or another

Re: why not both

Exiled-in-HH — Wed, 14 Aug 2024 14:20:44 GMT

Have you tried moving a functioning mini box to the problem location?