topic Re: Returned goods and harassment in Sky Q

Returned goods and harassment

samjoshanna — Wed, 14 Aug 2024 12:13:24 GMT

Stop asking me to pay for returns

all items have been returned i have proof of sending and photographs

you are making me seriously ill with anxiety's

Re: Returned goods and harassment

GD1 — Wed, 14 Aug 2024 12:31:54 GMT

@samjoshanna You are not speaking to Sky customer services via the community, however if you wish we can escalate your post to Sky Staff through the community messaging service.

Would you like this to be done?

Re: Returned goods and harassment

nigea99 — Wed, 14 Aug 2024 12:31:36 GMT

@samjoshanna wrote:

Stop asking me to pay for returns

all items have been returned i have proof of sending and photographs

you are making me seriously ill with anxiety's

hi @samjoshanna

We are primarily just other customers here, however, I have escalated your post to a SKY support team, who, hopefully, will be in touch. to make sure your returns are properly registered with them etc.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Returned goods and harassment

Addie15 — Wed, 14 Aug 2024 13:02:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @samjoshanna.

Re: Returned goods and harassment

Addie15 — Fri, 16 Aug 2024 13:22:51 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.