topic Re: Sky q in Sky Q

Sky q

Foresttown — Wed, 14 Aug 2024 11:23:35 GMT

We have just had 2 sky q boxes fitted at the pub box 1 isn't switching on there is an orange lighy but it wont go blue , so currently we don't have any sound!

Re: Sky q

oldfella — Wed, 14 Aug 2024 11:36:04 GMT

@Foresttown wrote:

We have just had 2 sky q boxes fitted at the pub box 1 isn't switching on there is an orange lighy but it wont go blue , so currently we don't have any sound!

Hi @Foresttown

If you are referring to Sky Q boxes the Amber light on the box is also a standby button.

It doesn't turn blue but should turn Green when the Q box is on.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Sky q

stereohaven — Wed, 14 Aug 2024 13:29:59 GMT

@Foresttown wrote:
We have just had 2 sky q boxes fitted at the pub box 1 isn't switching on there is an orange lighy but it wont go blue , so currently we don't have any sound!

As this is a pub, you might want to call Sky Business for support: 03308 083 302