topic Re: Password reset not working in Sky Q

Password reset not working

Marcsharp — Tue, 13 Aug 2024 18:17:10 GMT

Hi, just installed sky sports app however asking me for my Sky password, completely forgot it and when I go to reset it, it sends me an email with a link that then goes back to asking me to send me another link to reset. Basically a vicious circle where I can't reset

Re: Password reset not working

oldfella — Tue, 13 Aug 2024 18:21:38 GMT

@Marcsharp wrote:

Hi, just installed sky sports app however asking me for my Sky password, completely forgot it and when I go to reset it, it sends me an email with a link that then goes back to asking me to send me another link to reset. Basically a vicious circle where I can't reset

Hi @Marcsharp

What are you using to sign into this Q forum ???

Re: Password reset not working

Marcsharp — Tue, 13 Aug 2024 18:23:25 GMT

That's the annoying thing. It's auto for SkyGo app and when I log in on browser. But completely forgot the password as I just installed the sky sports app as wanting to watch red button later. When I try and reset it just sends an email, that has a link to request a change via email.... continuous loop

Re: Password reset not working

oldfella — Tue, 13 Aug 2024 18:41:57 GMT

@Marcsharp wrote:

That's the annoying thing. It's auto for SkyGo app and when I log in on browser. But completely forgot the password as I just installed the sky sports app as wanting to watch red button later. When I try and reset it just sends an email, that has a link to request a change via email.... continuous loop

Hi @Marcsharp

Did you use the following link

https://skyid.sky.com/resetpassword/

Re: Password reset not working

caesarome — Tue, 13 Aug 2024 19:26:43 GMT

@Marcsharp wrote:

and when I log in on browser.

What browser are you using as it will save a copy of the password somewhere that you should be able to view ?

What device have you installed the Sky Sports app on ?