topic Re: Each time I turn on my skybox it’s not connected and I need to turn it off and on again to re... in Sky Q

Each time I turn on my skybox it’s not connected and I need to turn it off and on again to reboot it

Paul1910 — Sat, 10 Aug 2024 14:07:07 GMT

Each time I turn on the sky, it won't connect to the TV and I need to turn it off at the power source and reboot it. Also the Que box upstairs keeps not connecting and I need to connect manually every time.

Re: Each time I turn on my skybox it’s not connected and I need to turn it off and on again to re...

Mr+Flibbles+86 — Sun, 11 Aug 2024 07:14:06 GMT

Hi there @Paul1910 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Each time I turn on my skybox it’s not connected and I need to turn it off and on again to reboo

Quoman7 — Sun, 11 Aug 2024 08:32:48 GMT

@Paul1910 wrote:

Each time I turn on the sky, it won't connect to the TV and I need to turn it off at the power source and reboot it. Also the Que box upstairs keeps not connecting and I need to connect manually every time.

Hi @Paul1910 Make sure that your TV and SKYQ box are on standby, then press the sky logo buton on the top of the SKYQ remote, this should turn your SKYQ box on followed by connection to your TV?

Re: Each time I turn on my skybox it’s not connected and I need to turn it off and on again to re...

Addie15 — Tue, 13 Aug 2024 07:30:57 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.