topic Re: New tv in Sky Q

New tv

Rarelife1 — Mon, 12 Aug 2024 18:57:08 GMT

I have been given a tv and connected the hdmi now it is saying mode not supported help

Re: New tv

nigea99 — Mon, 12 Aug 2024 18:59:48 GMT

@Rarelife1 wrote:

I have been given a tv and connected the hdmi now it is saying mode not supported help

hi @Rarelife1

May I suggest the first thing to try is pressing the following keys in Sequence (when the SKY Q box is on)

Home 1 0 8 0 Home

Re: New tv

Rarelife1 — Mon, 12 Aug 2024 20:46:36 GMT

The tv is old 2097 Samsung in good nick so I thought let's have it it's from my brother in law it works perfectly fine for PlayStation just keep saying mode not supported do you think that home 1080 will work

Re: New tv

stereohaven — Mon, 12 Aug 2024 20:58:33 GMT

@Rarelife1 Many older TVs do not support HDCP 2.2 so will throw an error message. You cannot connect Q to a TV that doesn't support it as far as I know.

I have personal experience of this when my parents had Sky Q and their existing Samsung had the same error. We had to get them a new TV.

Either that or it is only 1080p HD and the box is trying to put out UHD as @nigea99 has suggested.

Re: New tv

nigea99 — Mon, 12 Aug 2024 21:03:04 GMT

@stereohaven wrote:

@Rarelife1 Many older TVs do not support HDCP 2.2 so will throw an error message. You cannot connect Q to a TV that doesn't support it as far as I know.

I have personal experience of this when my parents had Sky Q and their existing Samsung had the same error. We had to get them a new TV.

Either that or it is only 1080p HD and the box is trying to put out UHD as @nigea99 has suggested.

HD only requires HDCP 1.4 - 2.2. is needed for UHD

I believe that the 1080i setting on SKY Q is a universal setting that most TVs should be able to respond to even if they are not themselves 1080i

Re: New tv

stereohaven — Mon, 12 Aug 2024 21:06:56 GMT

@nigea99 wrote:
@stereohaven wrote:
@Rarelife1 Many older TVs do not support HDCP 2.2 so will throw an error message. You cannot connect Q to a TV that doesn't support it as far as I know.

I have personal experience of this when my parents had Sky Q and their existing Samsung had the same error. We had to get them a new TV.

Either that or it is only 1080p HD and the box is trying to put out UHD as @nigea99 has suggested.
HD only requires HDCP 1.4 - 2.2. is needed for UHD

I believe that the 1080i setting on SKY Q is a universal setting that most TVs should be able to respond to even if they are not themselves 1080i

Well the Samsung they had did respond, only to say the version of HDCP was not supported according to the Sky engineer who did my parents install, I was on a video call with him.

He very kindly brought a newer TV down from an upstairs bedroom to complete the install and then they bought a new TV.