topic Re: Netflix not loading in Sky Q

Netflix not loading

TheFaceman — Sat, 20 Jul 2024 09:21:12 GMT

Last couple of days Netflix won't load. Just get the red twirling circle.

On a Sky Q box.

Have restarted box and router with a full power off power on.

Have gone into setting menu with 001 and reset apps.
Netflix still not working. I see other people with similar issue but no answer or fix other than 'is it Sky Q'.
is there an issue with Netflix app on Sky Q?

Re: Netflix not loading

caesarome — Sat, 20 Jul 2024 09:24:08 GMT

@TheFaceman

This is what you need to do:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#M653844

You can let Sky know about this via this form - https://forms.office.com/e/VGr0tUpv67

Re: Netflix not loading

TheFaceman — Sat, 20 Jul 2024 09:35:16 GMT

Thanks @caesarome that has sorted it 👍

Re: Netflix not loading

eemeeee — Wed, 24 Jul 2024 19:22:42 GMT

Load other Apps within Sky past their splash screen then try Netflix again.

Can sometimes take 2 or 3 attempts...

Re: Netflix not loading

Roisin23 — Mon, 12 Aug 2024 19:17:29 GMT

Currently trying this but how can I log out of Netflix on the tv app if it won't let me into it in the first place?