topic Re: Sky Q mini box says programme unavailable. in Sky Q

Sky Q mini box says programme unavailable.

jacjarv — Mon, 22 May 2023 10:51:31 GMT

I have just got Sky Q and have multiscreen. The mini box worked perfectly the first day, but couldn't get any sky channels next day. It just says Programme Unavailable. When I check settings, it says all connected both on the mini box and main box. I have got multiscreen so that's not the issue. Tried all the usual reset options but nothing has worked. Very frustrating.

Re: Sky Q mini box says programme unavailable.

Daniel0210 — Mon, 22 May 2023 10:54:44 GMT

@jacjarv

What are you trying to watch on the mini box and on what channel?

Re: Sky Q mini box says programme unavailable.

oldfella — Mon, 22 May 2023 10:59:08 GMT

@jacjarv wrote:

I have just got Sky Q and have multiscreen. The mini box worked perfectly the first day, but couldn't get any sky channels next day. It just says Programme Unavailable. When I check settings, it says all connected both on the mini box and main box. I have got multiscreen so that's not the issue. Tried all the usual reset options but nothing has worked. Very frustrating.

Hi @jacjarv

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

Re: Sky Q mini box says programme unavailable.

jacjarv — Mon, 22 May 2023 11:41:58 GMT

ITV, BBC, SPORTS, EVERY CHANNEL SAYS 'PROGRAMME UNAVAILABLE'.

Re: Sky Q mini box says programme unavailable.

Daniel0210 — Mon, 22 May 2023 11:43:33 GMT

@jacjarv

Have you carried out the reboots as suggested above by @oldfella

Re: Sky Q mini box says programme unavailable.

jacjarv — Mon, 22 May 2023 12:04:05 GMT

Thanks for that, but it didn't work. Still showing 'Programme unavailable'.

Re: Sky Q mini box says programme unavailable.

jacjarv — Mon, 22 May 2023 12:06:07 GMT

Yes I have. The strange thing is both the main and the mini box show everything as connected and confirms I have multiscreen. Another message has appeared saying I might not have the correct subscriptions, but I definitely have.

Re: Sky Q mini box says programme unavailable.

Laing1 — Mon, 22 May 2023 14:29:05 GMT

@jacjarv wrote:

Yes I have. The strange thing is both the main and the mini box show everything as connected and confirms I have multiscreen. Another message has appeared saying I might not have the correct subscriptions, but I definitely have.

@jacjarv I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q mini box says programme unavailable.

Addie15 — Mon, 22 May 2023 14:34:01 GMT

Hi there! Thank you for escalating this. We have sent an invite to jacjarv.

Re: Sky Q mini box says programme unavailable.

Mr+Flibbles+86 — Wed, 24 May 2023 14:53:08 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q mini box says programme unavailable.

jacjarv — Wed, 24 May 2023 15:07:34 GMT

Sorry I missed your invite! I have booked an engineer to come this weekend now, so hopefully, he will sort it for me. Thanks for your help.

Re: Sky Q mini box says programme unavailable.

DaniellaC0497 — Wed, 12 Jul 2023 06:21:19 GMT

Hi, did his get sorted for you, I'm having the exact same problem with mine I've tried all the reset options, software updates etc and nothing works, just wondering if you have a solution?

Re: Sky Q mini box says programme unavailable.

Quoman7 — Wed, 12 Jul 2023 08:29:45 GMT

@DaniellaC0497 wrote:

Hi, did his get sorted for you, I'm having the exact same problem with mine I've tried all the reset options, software updates etc and nothing works, just wondering if you have a solution?

Hi @DaniellaC0497 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, and do the same with the Mini box?

Re: Sky Q mini box says programme unavailable.

SamS12345 — Wed, 12 Jul 2023 14:56:56 GMT

@jacjarv How did you get this resolved? I have the same issue 😞

Re: Sky Q mini box says programme unavailable.

MinaFirenze — Mon, 12 Aug 2024 17:41:25 GMT

@jacjarv Did you get this issue resolved? I'm having exactly the same problem and have had an engineer attend as well as the mini box replaced but still not working. Any suggestion on what the issue might be because Sky dont seem to have a clue.

Re: Sky Q mini box says programme unavailable.

hello1234213 — Sat, 19 Apr 2025 07:48:10 GMT

Also having this problem. Thought going back to Q from Stream would remove all these woes

Very annoying

Re: Sky Q mini box says programme unavailable.

Tvwatcher246 — Tue, 25 Nov 2025 12:47:20 GMT

Having the same issue on my minibox and tried rebooting on both boxes and router