topic Re: Cannot link my sky q box with the mini box, message on home screen is do not have internet conn in Sky Q

Cannot link my sky q box with the mini box, message on home screen is do not have internet connecti

DaveC5 — Mon, 12 Aug 2024 16:45:36 GMT

Have this message on both screens but still getvall tv setvices through main Q box

Re: Cannot link my sky q box with the mini box, message on home screen is do not have internet conn

oldfella — Mon, 12 Aug 2024 16:48:14 GMT

@DaveC5 wrote:

Have this message on both screens but still getvall tv setvices through main Q box

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Cannot link my sky q box with the mini box, message on home screen is do not have internet conn

DaveC5 — Mon, 12 Aug 2024 17:09:46 GMT

Hi Oldfella

Ill try this,my gut feel is thag i need a replacement mini box, but Ill also try and speak to Sky tomorrow (have you tried to spezk to a human at sky on 150) as i have a fault code on the 2nd TV connected to the mini box

Thanks

DaveC5

Re: Cannot link my sky q box with the mini box, message on home screen is do not have internet conn

oldfella — Mon, 12 Aug 2024 17:18:33 GMT

@DaveC5 wrote:

Hi Oldfella

Ill try this,my gut feel is thag i need a replacement mini box, but Ill also try and speak to Sky tomorrow (have you tried to spezk to a human at sky on 150) as i have a fault code on the 2nd TV connected to the mini box

Thanks

DaveC5

Hi @DaveC5

If one mini is connected you could try swapping the two minis round.