topic Re: Failed remote network problem in Sky Q

Failed remote network problem

Michelle1104 — Thu, 25 Jul 2024 15:46:01 GMT

Im trying to download some programms on my sky q, it keeps saying Failed, Remote network problem, this has only started happeninf since i changed my broadband provider, do Sky do this on purpose so you go back to them

Re: Failed remote network problem

Mr+Flibbles+86 — Fri, 26 Jul 2024 07:31:20 GMT

Hi there @Michelle1104 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Failed remote network problem

Michelle1104 — Sat, 27 Jul 2024 09:27:13 GMT

Thank you, this is now being sorted by sky thank you for all your help

Re: Failed remote network problem

Tom-W19 — Wed, 31 Jul 2024 07:02:49 GMT

Hi @Michelle1104

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Failed remote network problem

Lisa888 — Sat, 10 Aug 2024 23:38:41 GMT

This is happening me too...did you get sorted with Sky??

Re: Failed remote network problem

Michelle1104 — Sun, 11 Aug 2024 07:19:43 GMT

no it's still happening, they said they would pass this on as apparently my ip address needed to be added manually I thought it was fixed but yesterday it happened again

Re: Failed remote network problem

Lisa888 — Mon, 12 Aug 2024 12:13:03 GMT

I rang them this morning over it Michelle and I had to plug out my internet then turn it back on and reconnect it. It seemed to then download the programme ok but they said if it happens again I will need to call them back as they will need to complete a software update. I asked if they should not do this now but they said no not unless it happens again.

Re: Failed remote network problem

Michelle1104 — Mon, 12 Aug 2024 12:17:28 GMT

Thank you I did a software update on mine a few weeks back and it still doesn't work 🙈

Re: Failed remote network problem

Lisa888 — Mon, 12 Aug 2024 12:21:02 GMT

I wonder will we need a new box???

Re: Failed remote network problem

Michelle1104 — Mon, 12 Aug 2024 12:28:26 GMT

I hope not have a lot of recordings on mine I've been deleting a lot as thought it might be due to that but still happened not does seem strange it was fine until I switched broadband providers 🤷🏽‍♀️

Re: Failed remote network problem

Lisa888 — Mon, 12 Aug 2024 13:14:09 GMT

That is exactly the same as me Michelle - I moved to Siro with Vodafone from Eir and ever since I'm getting all these issues.

Re: Failed remote network problem

hitbox47 — Sat, 31 Aug 2024 21:37:36 GMT

I just got this error from trying to download Law and Order Organised Crime from On-demand.

Wonder if it's a error with Sky servers and different ISPs, in on BRSK (Brisk) and on fibre 900mb lube both up/down speed.

Any update to resolve this?

Re: Failed remote network problem

Michelle1104 — Sat, 31 Aug 2024 22:12:47 GMT

Nope still happening, tech said they were going to do something manually and the chat would be left opened, they did nothing and chat closed 🙈

Re: Failed remote network problem

Ste1710 — Mon, 02 Sep 2024 15:08:26 GMT

Having same issue, updated software then they replaced my Sky Q box but still doing it.

Re: Failed remote network problem

hitbox47 — Mon, 02 Sep 2024 17:42:40 GMT

i left mine overnight and tried again to download it and it worked.

i reckon it is coming down to access to the Sky servers by a different Internet Provider other than Sky Broadband.

anyone having the same trouble with downloading on-demand stuff thats on Sky Broadband?

Re: Failed remote network problem

Fazmac — Thu, 12 Sep 2024 19:51:31 GMT

I'm having the same issue when I try to download Seal Team. This issue is really irritating and preventing me watching the show I wanted to watch.

the download had got to 23 minutes and then it stopped. I deleted the file (and cleared out the drive), but now it won't even download.

can anyone help?

Re: Failed remote network problem

hitbox47 — Thu, 12 Sep 2024 20:08:54 GMT

I haven't had a problem since i did a full reboot of the SKY Q box.

simply plug it out, leave for about 1 minute, plug back in and let it boot back up.

then what I did was managed my recordings, deleted one's ive already watched, then go over Manage area and "Delete Forever" ones you've already deleted.