Cannot connect sky q mini box to main box

Mike7522 — Mon, 12 Aug 2024 11:27:08 GMT

Hi . Re mini box. I get as far as getting the middle light gone green and the the right one flashing reddish. I then go to main q box and press button on right of green light until it flashes. So now both are flashing, l wait a couple of minutes then the tv upstairs with the mini box says it can't connect.

Re: Cannot connect sky q mini box to main box

oldfella — Mon, 12 Aug 2024 11:40:37 GMT

@Mike7522 wrote:

Hi . Re mini box. I get as far as getting the middle light gone green and the the right one flashing reddish. I then go to main q box and press button on right of green light until it flashes. So now both are flashing, l wait a couple of minutes then the tv upstairs with the mini box says it can't connect.

Hi @Mike7522

Don't know what you mean by middle light gone green. There is no middle green light on a mini. Unless you are referring to a Sky Q WiFi booster.

If you just have the main Q box and a mini then First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Cannot connect sky q mini box to main box

Mike7522 — Mon, 12 Aug 2024 18:45:59 GMT

Thank you very much for the advice. I've tried what you said and it's all working ok now. So yes I am very grateful for your help. Mike

topic Cannot connect sky q mini box to main box in Sky Q

Cannot connect sky q mini box to main box

Re: Cannot connect sky q mini box to main box

Re: Cannot connect sky q mini box to main box