topic Re: SkyQ hardrive reboot in Sky Q

SkyQ hardrive reboot

Carol114 — Fri, 09 Aug 2024 19:24:22 GMT

Hi I have had to reboot my SkyQ hardrive as there was an error.

as a consequence all my recordings have been lost, including my Sky Store purchases.

does anyone know how to get the sky store purchases back please? I thought there was a purchases bit to click on, but I can't see it.

thx

carol

Re: SkyQ hardrive reboot

oldfella — Fri, 09 Aug 2024 19:34:51 GMT

@Carol114 wrote:

Hi I have had to reboot my SkyQ hardrive as there was an error.

as a consequence all my recordings have been lost, including my Sky Store purchases.

does anyone know how to get the sky store purchases back please? I thought there was a purchases bit to click on, but I can't see it.

thx

carol

Hi @Carol114

Sky Store purchases of Buy nd Keep can be re downloaded to your Q box

Sign in to your account on skystore.com and select Restore purchases

Re: SkyQ hardrive reboot

Carol114 — Sun, 11 Aug 2024 18:46:48 GMT

Where is restore purchases, I can't find it and have searched on the site and nothing comes up. Could you please provide a link.

Re: SkyQ hardrive reboot

oldfella — Sun, 11 Aug 2024 18:52:15 GMT

@Carol114 wrote:

Where is restore purchases, I can't find it and have searched on the site and nothing comes up. Could you please provide a link.

As I posted @Carol114

You must go your Sky Store Account (and sign in) on the Sky Store Website.

Re: SkyQ hardrive reboot

Carol114 — Sun, 11 Aug 2024 19:08:18 GMT

i I have gone to the website and signed in. There is no link to restore purchases that I can see.

Re: SkyQ hardrive reboot

oldfella — Sun, 11 Aug 2024 19:18:07 GMT

@Carol114 wrote:

Hi

i I have gone to the website and signed in. There is no link to restore purchases that I can see.

Have you signed into the Sky Store Website ? @Carol114

https://www.skystore.com/

If you are a Sky TV customer, and the Buy & Keep movies or TV shows you sent to your Sky box are not showing in your purchases tab (Sky Q) (Sky+HD) you may need to restore them to your box. Sign in to your account on skystore.com and select Restore purchases. You should see them within 30 minutes.
See link below

https://www.sky.com/help/articles/about-buy-and-keep-rentals

Re: SkyQ hardrive reboot

oldfella — Sun, 11 Aug 2024 19:38:15 GMT

@Carol114 wrote:

Hi

i I have gone to the website and signed in. There is no link to restore purchases that I can see.

Hi @Carol114

Did you see my previous post?

I have signed into Sky store here.

If you go to

My Library

you will see your purchased movies. Selecting any there's an option to send to your Q box

Re: SkyQ hardrive reboot

Carol114 — Sun, 11 Aug 2024 23:13:12 GMT

Thank you, I did see that. I have a lot of purchases, hence when you said there is a link to restore purchases, I was hoping I could do them all at the same time.

ill open each one separately then and download to my Q-box.

thank you,.