topic Re: No satellite signal message on mini box in Sky Q

No satellite signal message on mini box

ARCooper — Sun, 11 Aug 2024 18:32:48 GMT

All connections on main SkyQ box are ticks, as are those on mini box.

reactivate hasn't worked.

main box says satellite signal strength is very good.

cant watch tv on mini box at all?

Re: No satellite signal message on mini box

oldfella — Sun, 11 Aug 2024 18:33:56 GMT

@ARCooper wrote:

All connections on main SkyQ box are ticks, as are those on mini box.

reactivate hasn't worked.

main box says satellite signal strength is very good.

cant watch tv on mini box at all?

Hi @ARCooper

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: No satellite signal message on mini box

ARCooper — Sun, 11 Aug 2024 18:36:57 GMT

Thank you. I have trued all of the actions suggested but no luck.

The system as it is today has been working perfectly since it was installed, so no idea why wifi would be causing it?

Re: No satellite signal message on mini box

oldfella — Sun, 11 Aug 2024 18:39:19 GMT

@ARCooper wrote:

Thank you. I have trued all of the actions suggested but no luck.

The system as it is today has been working perfectly since it was installed, so no idea why wifi would be causing it?

What happened when you tried the Network reset on the mini @ARCooper

Re: No satellite signal message on mini box

ARCooper — Mon, 12 Aug 2024 06:34:18 GMT

I have now discovered the recordings on my main Sky Q box have disappeared and all I get is the Please wait scrolling circle.

Also, scheduled recordings gone too.

Seems like problems with both main and mini boxes now.

Re: No satellite signal message on mini box

ARCooper — Tue, 13 Aug 2024 05:10:54 GMT

I have performed a hard reset on the main SkyQ box at the expense of losing recordings etc but it seems to have cured the issues.

This is the second time I have had to do this as a last resort. Is this an indication that the hard drive may be about to fail?