topic My tv is not working in Sky Q

My tv is not working

momo4 — Sun, 11 Aug 2024 13:31:32 GMT

My tv is not working

Re: My tv is not working

Daniel0210 — Sun, 11 Aug 2024 13:35:53 GMT

That doesn't give us a lot to go on @momo4

Some details please including any error messages you're seeing and what you've tried already.

Re: My tv is not working

momo4 — Sun, 11 Aug 2024 13:44:29 GMT

My sky q box has 1 red light on the left and the one on the right is green but my tv seems dead as a dodo

Nothing on the screen whatsoever

Re: My tv is not working

oldfella — Sun, 11 Aug 2024 13:48:03 GMT

@momo4 wrote:

My sky q box has 1 red light on the left and the one on the right is green but my tv seems dead as a dodo

Nothing on the screen whatsoever

Hi @momo4

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: My tv is not working

MightyQuinn — Sun, 11 Aug 2024 14:36:02 GMT

Hi @momo4 If the TV is black, is it something simple, like the TV is on the wrong HDMI input?

Re: My tv is not working

Chodley — Sun, 11 Aug 2024 14:46:21 GMT

Can the TV show any other content like freeview or internal streaking apps? Does its menu even come up? Is it switched on?