topic Re: Sky Sports+ stream cut off during EFL game this evening - why? in Sky Q

Sky Sports+ stream cut off during EFL game this evening - why?

TerriersFan — Sat, 10 Aug 2024 19:21:17 GMT

I was watching Peterborough vs Huddersfield on my Sky Q box.

All was good until the board went up indicating five extra minutes to be played, and then the screen went blue with the message 'Coverage will commence shortly".

What?!!!!

The game never came back, leaving me biting my fingernails.

I checked the other streamed games, and they all had the same issue.

Why?

And - is this going to be irregular problem?

Re: Sky Sports+ stream cut off during EFL game this evening - why?

RetroDave — Sat, 10 Aug 2024 19:47:25 GMT

Looks like it happened on all matches! Not a good start is it!

Sky need to acknowledge this error as this is not the way to do things 👎👎👎

Sky sports + stopped working at 90 minutes and couldn' t watch the end of the game

359 — Sat, 10 Aug 2024 19:50:43 GMT

Sky sports + stopped working at 90 minutes so couldn't watch the end of end of any of the game

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Daniel0210 — Sat, 10 Aug 2024 19:53:49 GMT

@RetroDave wrote:

Sky need to acknowledge this error

@RetroDave

They are obviously aware hence the message appearing on the screen.

Re: Sky Sports+ stream cut off during EFL game this evening - why?

TerriersFan — Sat, 10 Aug 2024 20:02:02 GMT

No, I think that the on-screen message applied to a stream that might have been due to follow on after the match.

But I could be wrong.

Either way, I hope that Sky actually ARE aware of this issue.

It's not like they have to put another bob in the meter!

Re: Sky Sports+ stream cut off during EFL game this evening - why?

JohnW111 — Sat, 10 Aug 2024 22:53:35 GMT

Same with Bristol Rovers v Northampton, but that made everyone miss a goal. Not good enough.

Re: Sky Sports+ stream cut off during EFL game this evening - why?

TerriersFan — Sun, 11 Aug 2024 07:17:09 GMT

Who do we need to tag into this conversation to get someone with some clout involved?

Re: Sky Sports+ stream cut off during EFL game this evening - why?

DarrenLk — Sun, 11 Aug 2024 07:43:19 GMT

terrible start to the much publicised channel.

Re: Sky Sports+ stream cut off during EFL game this evening - why?

IsThisNameOK — Sun, 11 Aug 2024 07:45:06 GMT

Same with Exeter match on Android Sky Sports app.

Was fine up to full time then displayed the "coverage will commence shortly* message meaning we missed extra time.

Re: Sky Sports+ stream cut off during EFL game this evening - why?

DarrenLk — Sun, 11 Aug 2024 07:46:08 GMT

Same thing happened in the exeter v rotherham match i was watching and many others per social media comments.

then sky scheduled 15 minutes highlights packages of each game on 402 - a great idea in theory as you can build your own match of the day by recording the highlights of the best games. BUT i recorded leeds v portsmouth only to get highlights of oxford v norwich.

i also would like the full games to remain available for a few days afterwards so people who go to games can rewatch it later or watch another game in full, since the red button games cant be recorded, but it looks like thats not going to be available.

terrible start to the much publicised channel

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Jtaylor66 — Sun, 11 Aug 2024 07:53:01 GMT

As all of the above

why has there been no replies from sky

I have just joined this "sky community " and one of the instructions I read was to have a reply within 2 hours

I think everyone wants to know that the next offering on this " breakthrough " and " much advertised " new streaming channel will not stop at 90 minutes.
We await a possible response..???

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Daniel0210 — Sun, 11 Aug 2024 07:56:16 GMT

@Jtaylor66 wrote:

why has there been no replies from sky

I have just joined this "sky community " and one of the instructions I read was to have a reply within 2 hours

@Jtaylor66

That refers to a potential reply from other customers not a reply from Sky staff.

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Krushdovers+dozer — Sun, 11 Aug 2024 07:56:21 GMT

Not good enough is it.

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Jtaylor66 — Sun, 11 Aug 2024 07:58:38 GMT

So slightly pointless phrase then....

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Daniel0210 — Sun, 11 Aug 2024 08:04:03 GMT

@Jtaylor66

At the top of the Sky Q page is the following

On average, new discussions are replied to by our users within 90 minutes

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Townfan66 — Sun, 11 Aug 2024 08:03:54 GMT

Also had an issue with coverage stopping several times during the game and a message coming up "there has been a technical error, please try later". Thought at first it may have been an issue with my WiFi but but other friends/family got this too!

Re: Sky Sports+ stream cut off during EFL game this evening - why?

jg66 — Sun, 11 Aug 2024 08:22:40 GMT

We had same problems as above. The stop in coverage which restarted 2 or 3 seconds later was particularly annoying and occurred on at least 20 or 30 occasions throughout the match.

THEN the cut off of coverage at 90 minutes!!
Instead of spending money promoting Sky Sports +, get the product working properly first

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Bob-Joy — Sun, 11 Aug 2024 08:37:53 GMT

Same thing happened to me watching the Wigan match - We only subscribed to watch League One so if it happens again we will just cancel our monthly subscription.

Re: Sky Sports+ stream cut off during EFL game this evening - why?

mc321 — Sun, 11 Aug 2024 09:19:04 GMT

Had a similar issue (but not the same) on the game yesterday that i was watching whereby the sound kept glitching throughout the match,a microstutter cutting in and out and then twice the screen went black with a technical error message displayed.

At one point when the error message came up, you could here people in the background saying "thats great, tell us when you would like us to restart" 🤣 lol as they must have been trying to fix it at their end when it went off !! Not a good start for sky sports+ on the football

Re: Sky Sports+ stream cut off during EFL game this evening - why?

Tennis2000 — Sun, 11 Aug 2024 11:11:58 GMT

I was watching a match on my iPad and had the same error code for a few minutes which is very frustrating, I also get the same error code on some tennis matches so it's a Sky issue and not the stream I suspect