topic SkyQ box - two queries in Sky Q

SkyQ box - two queries

rock_hopper — Sat, 10 Aug 2024 20:55:55 GMT

Any help with the following queries would be really appreciated as we can't seem to find definitive answers to them.

Q1 If we move out of a house with SkyQ and a dish temporarily into a house without a dish but keep our SkyQ account going, can we still watch existing recordings on the SkyQ box ?

Q2 If the house in the final move doesn't have a dish, can we start a new contract for SkyQ and get a new dish or has Sky stopped installing dishes meaning we'd need to stream ?

Thanks in anticipation

Re: SkyQ box - two queries

oldfella — Sat, 10 Aug 2024 21:00:15 GMT

@rock_hopper wrote:

Any help with the following queries would be really appreciated as we can't seem to find definitive answers to them.

Q1 If we move out of a house with SkyQ and a dish temporarily into a house without a dish but keep our SkyQ account going, can we still watch existing recordings on the SkyQ box ?

Q2 If the house in the final move doesn't have a dish, can we start a new contract for SkyQ and get a new dish or has Sky stopped installing dishes meaning we'd need to stream ?

Thanks in anticipation

Hi @rock_hopper

You need to carry out a home move with Sky. You cannot use your Q box outside of your account Home address.

https://www.sky.com/moving-home

Re: SkyQ box - two queries

nigea99 — Sat, 10 Aug 2024 21:04:24 GMT

@rock_hopper wrote:
Any help with the following queries would be really appreciated as we can't seem to find definitive answers to them.

Q1 If we move out of a house with SkyQ and a dish temporarily into a house without a dish but keep our SkyQ account going, can we still watch existing recordings on the SkyQ box ?

Initially, probably, yes but the box needs a 'keep-alive' signal from the Satellite & when it doesn't get on it won't work until it gets one

Q2 If the house in the final move doesn't have a dish, can we start a new contract for SkyQ and get a new dish or has Sky stopped installing dishes meaning we'd need to stream ?
Thanks in anticipation

If you arrange a House move, as you should, with SKY they will install a new dish if needed.
(althouh I am guessing you need to keep the accoount active as if you were still at the original address until your final move)

Re: SkyQ box - two queries

rock_hopper — Sat, 10 Aug 2024 21:23:31 GMT

Thanks oldfella and nigea99 - very helpful