topic Re: SKY Q and Hd in Sky Q

SKY Q and Hd

Topsy — Sat, 10 Aug 2024 05:50:46 GMT

Hi I am switching over from Sky Hd to Sky Q as lost all my Sky channels.

Do I need a Hd add on subscription to continue watching them Sky channels In sd on my Sky q ? Or record them and also catch up.

Re: SKY Q and Hd

PandJ2020 — Sat, 10 Aug 2024 07:29:30 GMT

No, you don't need a HD sub for SD material.

Re: SKY Q and Hd

Topsy — Sat, 10 Aug 2024 07:31:01 GMT

Sorry what I mean is sd channels still available on Sky Q?

Re: SKY Q and Hd

stereohaven — Sat, 10 Aug 2024 08:40:04 GMT

@Topsy wrote:
Sorry what I mean is sd channels still available on Sky Q?

Yes they are.

However they are quite far down the EPG in most cases or being removed as more and more channels switch to HD only, following the BBC example.

Re: SKY Q and Hd

nigea99 — Sat, 10 Aug 2024 09:04:07 GMT

@Topsy wrote:

Sorry what I mean is sd channels still available on Sky Q?

The BBC is now only availble in HD but this is FTA and does not need the HD add on

The SKY channels that are changing are not ceasing in SD just changing transmission method which means the old SD boxes can't view them . They are availble and can be watched on SKY Q

BTW You may,also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

P.P.S. you don;t necessarily need to move to SKY Q but could get a second hand HD box

EDIT : Just read your post again - do you have a SKY HD box ?

If so you should not be loosing channels - have you lost them or just getting a message to say you will lloose them

Re: SKY Q and Hd

Topsy — Sat, 10 Aug 2024 09:15:34 GMT

Thank you I have a sky Hd box and still lost all sky channels .

Re: SKY Q and Hd

nigea99 — Sat, 10 Aug 2024 09:19:20 GMT

@Topsy wrote:

Thank you I have a sky Hd box and still lost all sky channels .

Which channels have you lost ?

Can you still get channels like Alibi & Gold

Do you have your own dish or fed by a communal system ?

Re: SKY Q and Hd

Topsy — Sat, 10 Aug 2024 09:22:45 GMT

I have lost all sky channels that come with sky signature package so all of them . Yes my own dish they sent new viewing cards bur made no difference said they are stopping signal to sky hd boxes

Re: SKY Q and Hd

nigea99 — Sat, 10 Aug 2024 09:30:03 GMT

@Topsy wrote:

I have lost all sky channels that come with sky signature package so all of them . Yes my own dish they sent new viewing cards bur made no difference said they are stopping signal to sky hd boxes

Can you see the channels in the EPG

What happens when you try to watch them

Can you also confirm what happens with Alibi & Gold

They are not stopping the channels on HD boxes - as mentioned they are switching transmission type that SD boxes cant decode. They have not switched all yet AFAIK

You appear to have other problems but SKY no longer support HD boxes and are keen to switch everyone to Q or Glass/Stream but that doesn't mean you should need to switch

Re: SKY Q and Hd

Topsy — Sat, 10 Aug 2024 10:18:25 GMT

I have no sky channels at all ans sky say that can't help unless I switch over

Re: SKY Q and Hd

nigea99 — Sat, 10 Aug 2024 10:30:24 GMT

@Topsy wrote:

I have no sky channels at all ans sky say that can't help unless I switch over

Yes SKY may say that but we may be able to offer assistance but I really need you to answer all my last questions to give any fiurther advice

Re: SKY Q and Hd

TimmyBGood — Sat, 10 Aug 2024 10:48:24 GMT

@Topsy wrote:

said they are stopping signal to sky hd boxes

That isn't correct. The SD signal format used by antique Sky+ (SD-only) hardware is in the process of ceasing, but both SD and HD service to Sky+ HD boxes will continue for the foreseeable future.

Some Sky contact centre staff may be incentivised to cause confusion though, in order to promote switching to Sky Q.