topic Re: Sky Q HDMI connection dropping with LG OLED TV in Sky Q

Sky Q HDMI connection dropping with LG OLED TV

Azim+Hirji — Tue, 21 Nov 2023 10:24:37 GMT

I have a new LG TV that is connected to my Sky Q box. every so often when I turn on my TV (Using the SKY button) the TV cant find a connection with the box. I have to unplug the HDMI from behind my Sky box and plug it back in. The TV then finds the box. When I use other devices on HDMI this is not an issue. It only happens with my Sky box.

I have updated firmware on my TV so it is running the latest software update.

Re: Sky Q HDMI connection dropping with LG OLED TV

Myddrin — Wed, 22 Nov 2023 19:38:00 GMT

I have a new LG C3 and have the exact same issue. Any update?

Re: Sky Q HDMI connection dropping with LG OLED TV

Dippydoo — Fri, 22 Dec 2023 16:53:24 GMT

I have the new lg G3 and have exactly the same issue. I replaced an older lg which had no issues with hdmi connections to sky q.

what's the issueand where is the fix?

Re: Sky Q HDMI connection dropping with LG OLED TV

mattclem — Sun, 24 Dec 2023 07:56:48 GMT

Have the same issue

Re: Sky Q HDMI connection dropping with LG OLED TV

DaleCFC — Fri, 29 Dec 2023 20:24:31 GMT

Anyone got update on a fix,

got Sky Q Silver 2TB BOX, and LG C3 65 inch,

Xbox and PS5 are all ok, but Sky shows menu, then goes to black screen..

worked ok in other room on multiroom box, issues on main box.

Re: Sky Q HDMI connection dropping with LG OLED TV

Dippydoo — Thu, 11 Jan 2024 17:16:51 GMT

I raised the issue with LG...they called me and after discussing the issue said there is a fault with my TV that they would come out and fix by replacing a component.

I have the brand new G3, so not very imopressed! But at least they are going to fix it.

Re: Sky Q HDMI connection dropping with LG OLED TV

Laing1 — Thu, 11 Jan 2024 17:48:37 GMT

@Dippydoo wrote:

I raised the issue with LG...they called me and after discussing the issue said there is a fault with my TV that they would come out and fix by replacing a component.

I have the brand new G3, so not very imopressed! But at least they are going to fix it.

@Dippydoo if memory serves me right when the C2's came out and possible the G2's there was a problem with later made models that used a slightly different component, LG got round that by updating the firmware but it caused a lot of problems on this forum with Sky being blamed until LG owned up to this 😁 wonder if something similiar is happening here

Re: Sky Q HDMI connection dropping with LG OLED TV

Achey30 — Wed, 17 Jan 2024 16:48:20 GMT

Hi. I'm having the same issue with my new G3 with SkyQ. Has LG replaced the component and has this eliminated the problem?

Re: Sky Q HDMI connection dropping with LG OLED TV

Laing1 — Wed, 17 Jan 2024 17:11:28 GMT

@Achey30 wrote:

Hi. I'm having the same issue with my new G3 with SkyQ. Has LG replaced the component and has this eliminated the problem?

@Achey30 this was in 2022 with the C2's and G2's from what i remember a firmware update solved the problem whether this is a similiar problem or not I have no idea

Re: Sky Q HDMI connection dropping with LG OLED TV

Dippydoo — Thu, 18 Jan 2024 20:17:15 GMT

they are coming Wednesday to replace something. haven't had the problem for a while but not going to put them off.

Re: Sky Q HDMI connection dropping with LG OLED TV

Mogibigfatbogey — Fri, 19 Jan 2024 08:14:30 GMT

Hi, having the same issue and my LG C3 48" TV is days old. Was their a contact for LG or was it the generic number?

Re: Sky Q HDMI connection dropping with LG OLED TV

Dippydoo — Fri, 19 Jan 2024 10:31:37 GMT

I raised a support issue on lg website...same place you register new products. LG rang me and admitted there was a fault that needed a hardware change.

Re: Sky Q HDMI connection dropping with LG OLED TV

Daniel-F — Tue, 23 Jan 2024 10:51:53 GMT

Hi all,

Thank you everyone for sharing this issue you have been seeing.

Could I ask everyone impacted by this to send over your software version number for your TV please in a reply?

Thanks,

Re: Sky Q HDMI connection dropping with LG OLED TV

Achey30 — Mon, 22 Jan 2024 18:56:44 GMT

Q230.000.14.00L(5nf3ptk)

Re: Sky Q HDMI connection dropping with LG OLED TV

Mogibigfatbogey — Mon, 22 Jan 2024 19:08:15 GMT

Same software version for me:

Q230.000.14.00L (5nf3ptk)

Re: Sky Q HDMI connection dropping with LG OLED TV

Dippydoo — Tue, 23 Jan 2024 10:04:37 GMT

Q230.000.14.00L (5nf3ptk)

i've not had the problem for weeks so perhaps a software update has fixed it...anyone else had it recently?

LG are out tomorrow to change hardware...not sure its necessary but will interogate the engineer on what and why and post feedback on this thread

Re: Sky Q HDMI connection dropping with LG OLED TV

mattclem — Tue, 23 Jan 2024 10:14:26 GMT

I can only find software version 03.30.70?

Re: Sky Q HDMI connection dropping with LG OLED TV

Jones_The_Cat — Tue, 23 Jan 2024 10:20:41 GMT

@mattclem wrote:
I can only find software version 03.30.70?

That's probably your LG's software version. You need to look for the software version on your Q box.

Re: Sky Q HDMI connection dropping with LG OLED TV

Daniel-F — Tue, 23 Jan 2024 10:52:58 GMT

Hi all,

Just to be clear we are looking for software version of your TV, rather than your Sky device. Answered post has been updated to reflect this.

Apologies for the confusion.

Re: Sky Q HDMI connection dropping with LG OLED TV

Azim+Hirji — Tue, 23 Jan 2024 11:20:45 GMT

03.30.60

LG are sending someone out, however, do not have a date yet.