New mini box connection issue

Amanda19691 — Thu, 08 Aug 2024 15:41:38 GMT

I had an engineer out to install sky q this morning and he offered a mini box in bedroom and even with a booster it's not connecting, I was told to wait 4 hours before calling , tried to call but got cut off

Re: New mini box connection issue

oldfella — Thu, 08 Aug 2024 15:48:45 GMT

@Amanda19691 wrote:

I had an engineer out to install sky q this morning and he offered a mini box in bedroom and even with a booster it's not connecting, I was told to wait 4 hours before calling , tried to call but got cut off

Hi @Amanda19691

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue:-

Do you have the monthly Sky Q Multiscreen subscription on your account?

This is required for mini use.

You can check this in your Q box home menu

Scroll down to the bottom of the menu to My Sky where you can view your account.

topic Re: New mini box connection issue in Sky Q

New mini box connection issue

Re: New mini box connection issue