topic Re: Sky Q ultra HD in Sky Q

Sky Q ultra HD

REC1 — Thu, 08 Aug 2024 13:31:19 GMT

Upgraded to Sky Q cannot receive Ultra HD sky engineer said the HDMI lead was faulty not so, changed the same!

Re: Sky Q ultra HD

nigea99 — Thu, 08 Aug 2024 13:37:42 GMT

@REC1 wrote:

Upgraded to Sky Q cannot receive Ultra HD sky engineer said the HDMI lead was faulty not so, changed the same!

hi @REC1

Check which box you have :

Home - Settings - System Info - Hardware Version
If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

https://www.sky.com/help/articles/check-which-sky-q-box

If you have a non UHD box & wish to upgrade you will need to call SKY - there will usually be a fee of around £100 although it can be lower

To watch SKY content in 4K you also need the UHD add on

If you do have a UHD box then be let us know what make & model of TV for us to give more advice

Re: Sky Q ultra HD

oldfella — Thu, 08 Aug 2024 13:38:25 GMT

@REC1 wrote:

Upgraded to Sky Q cannot receive Ultra HD sky engineer said the HDMI lead was faulty not so, changed the same!

Hi @REC1

Have you set your Q box to 2160p resolution.

Also your Television set needs the Q HDMI input set to receive UHD.

See following help link

https://www.sky.com/help/articles/setting-up-ultra-hd

Re: Sky Q ultra HD

REC1 — Thu, 08 Aug 2024 13:42:27 GMT

I have not changed anything on the box assuming the engineer would have done all that. he said the lead was fauly

Re: Sky Q ultra HD

PandJ2020 — Thu, 08 Aug 2024 13:47:33 GMT

@REC1 wrote:
I have not changed anything on the box assuming the engineer would have done all that. he said the lead was fauly

Never assume... But do check the hardware version table above and bear in mind you also need a HD and UHD subscription to get any native material in UHD... (The output needs to be 2160P of course)

Re: Sky Q ultra HD

Chodley — Thu, 08 Aug 2024 15:24:27 GMT

I assume the installer tried to set the box to 2160p and it didn't work hence their suspicion of the cable. If so that would suggest the box is UHD capable.

Changed the HDMI lead to what?

Re: Sky Q ultra HD

REC1 — Tue, 13 Aug 2024 13:05:29 GMT

To another HDMI lead so eliminated the lead as faulty.

Re: Sky Q ultra HD

PandJ2020 — Tue, 13 Aug 2024 13:14:47 GMT

@REC1 wrote:
To another HDMI lead so eliminated the lead as faulty.

And your hw version is? And can you select 2160P in display settings? Can the TV receive 4K in the used port?

Re: Sky Q ultra HD

Mister_Dalek — Tue, 13 Aug 2024 13:28:57 GMT

@REC1 wrote:
To another HDMI lead so eliminated the lead as faulty.

Not all HDMI cables are the same. You need to use at least a high speed HDMI 2.0 cable which has sufficient bandwidth to transfer UHD and HDR content between the Q box and your TV.

Re: Sky Q ultra HD

REC1 — Thu, 15 Aug 2024 08:54:25 GMT

Check all that as been asked and have a 4k Sony the HDMI lead is a 4k high speed cable.

On some programmes it comes on top left "to watch in UHD press red button" doing that only brings up a message saying there is a technical problem please try later!

Why does sky not have its own tech help or a engineers service rather than a community of helpers. Surely paying over a £1000 a year and have done for over 20 years would expect service direct from them? Also supposingly being a VIP customer or is that just a marketing ploy.....

Re: Sky Q ultra HD

PandJ2020 — Thu, 15 Aug 2024 10:01:00 GMT

@REC1 wrote:
Why does sky not have its own tech help or a engineers service rather than a community of helpers. Surely paying over a £1000 a year and have done for over 20 years would expect service direct from them?

They do, but you'll have to call to arrange a visit.

There's only so much we can do...

Re: Sky Q ultra HD

REC1 — Thu, 15 Aug 2024 10:05:31 GMT

cheers all