topic Ethernet Cable Renewal in Sky Q

Ethernet Cable Renewal

LletyRhys — Thu, 08 Aug 2024 10:46:20 GMT

I live on a farm with thick stone walls and poor signal. I have 3 sky Q boxes hard wired to boosters which have a really strong signal from the Sky broadband router.

unfortunately I have cut through the Ethernet cable connecting two boxes which needs to be replaced.

I have Sky Protect but they were useless and send me the standard 1 metre cable! How do I get an engineer out to replace what is approximately 25 metres of Ethernet cable?

Re: Ethernet Cable Renewal

oldfella — Thu, 08 Aug 2024 10:53:24 GMT

@LletyRhys wrote:

I live on a farm with thick stone walls and poor signal. I have 3 sky Q boxes hard wired to boosters which have a really strong signal from the Sky broadband router.

unfortunately I have cut through the Ethernet cable connecting two boxes which needs to be replaced.

I have Sky Protect but they were useless and send me the standard 1 metre cable! How do I get an engineer out to replace what is approximately 25 metres of Ethernet cable?

Hi @LletyRhys

I would think Sky are unlikely to replace Ethernet cables. If it was originally all installed by a Sky Engineer then it could be possible but you would need to contact Sky directly.

Re: Ethernet Cable Renewal

nigea99 — Thu, 08 Aug 2024 10:53:34 GMT

@LletyRhys wrote:

I live on a farm with thick stone walls and poor signal. I have 3 sky Q boxes hard wired to boosters which have a really strong signal from the Sky broadband router.

unfortunately I have cut through the Ethernet cable connecting two boxes which needs to be replaced.

I have Sky Protect but they were useless and send me the standard 1 metre cable! How do I get an engineer out to replace what is approximately 25 metres of Ethernet cable?

I do not know about SKY Protect but ethernet cable is not part of a TV install & thus this would need to be done by yourself or a local tradesperson

Re: Ethernet Cable Renewal

PandJ2020 — Thu, 08 Aug 2024 11:26:58 GMT

@oldfella wrote:
If it was originally all installed by a Sky Engineer then it could be possible but you would need to contact Sky directly.

Indeed, but I would expect they would charge for such work.

Re: Ethernet Cable Renewal

Chodley — Thu, 08 Aug 2024 12:58:18 GMT

Impressed if this was done for free by a Sky installer. Even more impressed if it was covered at all by Sky Protect.

If there's enough slack in the cable you could just bodge it back together with one of these

https://www.tlc-direct.co.uk/Products/CXSM315.html

Otherwise you could cut up the 1m cable and use 2 of those to patch it. Wouldn't be aesthetically ideal if it's visible from your favourite armchair of course.

Re: Ethernet Cable Renewal

Laing1 — Thu, 08 Aug 2024 15:04:08 GMT

@LletyRhys you could just purchase a new 25 m cable and replace the one that has been cut

https://www.amazon.co.uk/s?k=25+m+etherneyt+cable&crid=3G3QNB3L9FG0N&sprefix=25+m+etherneyt+cable%2Caps%2C389&ref=nb_sb_noss_2

other retailers are available 😀