topic Re: My screen is pixelating badly on Home Screen only in Sky Q

My screen is pixelating badly on Home Screen only

Bill30 — Fri, 31 May 2024 13:14:35 GMT

My Home Screen on Sky Q is pixelating badly. When I select a channel to watch the picture is perfect. Pixellation only appears on home screens...all of them. Box rebooted but issue remains.

Re: My screen is pixelating badly on Home Screen only

Mr+Flibbles+86 — Sat, 01 Jun 2024 07:07:42 GMT

Hi there @Bill30 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My screen is pixelating badly on Home Screen only

Mr+Flibbles+86 — Mon, 03 Jun 2024 07:25:15 GMT

We are still looking to help you @Bill30 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: My screen is pixelating badly on Home Screen only

Quoman7 — Mon, 03 Jun 2024 07:39:53 GMT

@Bill30 wrote:

My Home Screen on Sky Q is pixelating badly. When I select a channel to watch the picture is perfect. Pixellation only appears on home screens...all of them. Box rebooted but issue remains.

Hi @Bill30 Try connecting the HDMI cable from the SKYQ box to a different HDMI input on your TV if there is one?

Re: My screen is pixelating badly on Home Screen only

colineastick1 — Wed, 07 Aug 2024 22:02:37 GMT

Hi there, I've got the same problem as well