Connection issues

DavidM11366258979 — Wed, 07 Aug 2024 21:41:54 GMT

My sky q connection to streaming services has become unusable over the last few days.

I have now connected by ethernet to the mini box and the broadband router.

I have turned off wifi on both boxes.

My broadband is through a third party and is working fine, i use it daily for video conferencing with no issues.

I have rebooted everything multiple times and checked I am on the most recent software versions.

Just for reference if I try to watch any content on youtube, the app will downgrade the resolution to 240p just to be able to stream it.

I can watch the same content on my tv at full 4k.

I am paying for a service which I am not receiving.

Can anyone advise on how to report and get this rectified.

topic Connection issues in Sky Q