topic Re: How do I return my sky equipment ? Do sky provide packaging and returns labels? in Sky Q

How do I return my sky equipment ? Do sky provide packaging and returns labels?

trevor3442 — Wed, 07 Aug 2024 16:36:36 GMT

How do I return my sky q equipment? Do Sky send out packaging and a returns label?

Re: How do I return my sky equipment ? Do sky provide packaging and returns labels?

Daniel0210 — Wed, 07 Aug 2024 16:39:53 GMT

@trevor3442
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: How do I return my sky equipment ? Do sky provide packaging and returns labels?

Jean+Alyson — Wed, 07 Aug 2024 17:17:36 GMT

Sky sent me a sky multi room box but I don't have any tv in bedrooms so to me it's pointless need to return the sky multi room box back

Re: How do I return my sky equipment ? Do sky provide packaging and returns labels?

Daniel0210 — Wed, 07 Aug 2024 17:19:39 GMT

@Jean+Alyson wrote:

Sky sent me a sky multi room box but I don't have any tv in bedrooms so to me it's pointless need to return the sky multi room box back

@Jean+Alyson

You must have agreed to it at some point. Was it a requirement for a discount on something else you've recently agreed to?

Re: How do I return my sky equipment ? Do sky provide packaging and returns labels?

Jean+Alyson — Wed, 07 Aug 2024 17:31:24 GMT

sky rang me up offered me I thought was another sky Q box didn't expect sky multi room box I told them I don't have tv in bedrooms so why send it? For sake of £4 difference,he said I'd 14 days cooling off period

Re: How do I return my sky equipment ? Do sky provide packaging and returns labels?

Daniel0210 — Wed, 07 Aug 2024 17:33:28 GMT

@Jean+Alyson

Give Sky a call and cancel the Multiscreen subscription if you don't view Sky on other devices. They should then sent packaging out.