Mini box is not working properly, freezing and jumping ahead, it is not a Wi-Fi issue

PaulJ26 — Wed, 07 Aug 2024 12:55:55 GMT

I have tried switching main box and mini box on and off a few times with no improvement

Re: Mini box is not working properly, freezing and jumping ahead, it is not a Wi-Fi issue

oldfella — Wed, 07 Aug 2024 13:01:37 GMT

@PaulJ26 wrote:

I have tried switching main box and mini box on and off a few times with no improvement

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

topic Re: Mini box is not working properly, freezing and jumping ahead, it is not a Wi-Fi issue in Sky Q

Mini box is not working properly, freezing and jumping ahead, it is not a Wi-Fi issue

Re: Mini box is not working properly, freezing and jumping ahead, it is not a Wi-Fi issue