https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-issues/m-p/4713077#M658555 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2821730">@BurkH</a></SPAN> an invite to chat.</P> Wed, 07 Aug 2024 09:07:01 GMT Greenfingers001 2024-08-07T09:07:01Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-issues/m-p/4713016#M658537 <P>Whenever we use the ‘red button’ the box freezes and we have to turn off and start again. In addition our mini box randomly (haven’t managed to identify a specific reason) disconnects/unlinks itself from the main box and so renders the tv unusable and needs to be paired again. Both these issues have occurred multiple times.</P> Wed, 07 Aug 2024 07:49:14 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-issues/m-p/4713016#M658537 BurkH 2024-08-07T07:49:14Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-issues/m-p/4713020#M658538 <P>In addition, the help function on the app doesn't work. When going through the website (mobile) you can access this stage but it freezes when trying to access the contact numbers. This is my only route to access help.</P> Wed, 07 Aug 2024 07:51:45 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-issues/m-p/4713020#M658538 BurkH 2024-08-07T07:51:45Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-issues/m-p/4713077#M658555 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2821730">@BurkH</a></SPAN> an invite to chat.</P> Wed, 07 Aug 2024 09:07:01 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-issues/m-p/4713077#M658555 Greenfingers001 2024-08-07T09:07:01Z