topic Re: TV Apps access issue in Sky Q

TV Apps access issue

WB72 — Tue, 06 Aug 2024 19:21:20 GMT

I've come back from holiday and Sky box not working properly and i can't access any Apps.

When I go to the Home section - I get the following message 'Please insert your viewing card with the chip facing up'

I don't have a viewing card - I gave it to the engineer who installed the box and they didn't give it back to me,

Please advise what I need to do to access Apps

Re: TV Apps access issue

Daniel0210 — Tue, 06 Aug 2024 19:24:54 GMT

@WB72

Well firstly you'll need to call Sky and arrange for a viewing card to be posted out to you. Are you sure the card isn't in the box? I'm not sure how the engineer tested the set up after installation and gave you a quick demo when there wasn't a viewing card in the box.

Re: TV Apps access issue

WB72 — Tue, 06 Aug 2024 19:25:32 GMT

What number do I call SKY on?

Re: TV Apps access issue

Daniel0210 — Tue, 06 Aug 2024 19:26:43 GMT

@Daniel0210 wrote:

@WB72

Are you sure the card isn't in the box?

Re: TV Apps access issue

Laing1 — Tue, 06 Aug 2024 20:09:16 GMT

@WB72 wrote:

I've come back from holiday and Sky box not working properly and i can't access any Apps.

When I go to the Home section - I get the following message 'Please insert your viewing card with the chip facing up'

I don't have a viewing card - I gave it to the engineer who installed the box and they didn't give it back to me,

Please advise what I need to do to access Apps

@WB72 to be able to watch any of the Sky channels you need a viewing card so if you could watch them before you went on holiday you will have a viewing card

look at the right hand side of your main Q box towards the front there is a slot and a few millimeters of the viewing card will be sticking out. If you push the card it it should then spring out

Try giving the chip a wipe with a dry soft cloth tnen re-inserting the card pushing it in firmly ubtil you hear it clicking