topic Re: New mini box in Sky Q

New mini box

Paulb1308 — Mon, 05 Aug 2024 15:55:31 GMT

Hello
I want to add another sky mini box to connect a garden room for tv
I have run an Ethernet cable directly from my gigaclear router to the garden room where I coul connect a sky box
Can you confirm if I can have another in my account and if this will work

Thanks

Re: New mini box

GD1 — Mon, 05 Aug 2024 16:05:14 GMT

@Paulb1308 You would need to call Sky for another mini box as we are customers here.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: New mini box

MightyQuinn — Mon, 05 Aug 2024 16:07:22 GMT

Hi @Paulb1308 The Ethernet cable should go from your Sky Q Main box, it doesn't use your Gigaclear network. The best solution (which I have) is Main Sky Q box Ethernet to an unmanaged gigabit switch, switch to Mini box(es) and switch to Gigaclear router. I take it you already have a Multiscreen subscription. You need to contact Sky to request the loan of another Mini box and pay the one off admin fee (£50ish).

Re: New mini box

nigea99 — Mon, 05 Aug 2024 16:06:28 GMT

@Paulb1308 wrote:

Hello
I want to add another sky mini box to connect a garden room for tv
I have run an Ethernet cable directly from my gigaclear router to the garden room where I coul connect a sky box
Can you confirm if I can have another in my account and if this will work

Thanks

hi @Paulb1308

You can use a maximum of 2 minis at the same time for SKY content - Satellite/Recordings- (only one if you have the non UHD box - Hardware version 32Cxxx) although you can have up to 4 on the account

You may be able to use more at the same time if the first ones in use are only being used for Streaming apps such as Netflix or Disney+

Regarding the connection , as your network is not SKY, to work you will either need a direct connection from the mini to the main box or the Main box & mini both connected to the router or unamnaged switches (i.e. both boxes on the same cabled network)