System freeze while pausing a programme

kingkiller1649 — Mon, 05 Aug 2024 14:52:59 GMT

Hi, I'm having a recurring issue with my Sky Q when I pause a programme it freezes, says the channel is not transmitting. I have to switch off my TV and Sky box and reset. Nothing on Sky to help with this. When I reset, surprise, surprise, the channel I was watching is transmitting ... Any ideas please?

Re: System freeze while pausing a programme

oldfella — Mon, 05 Aug 2024 15:00:07 GMT

@kingkiller1649 wrote:

Hi, I'm having a recurring issue with my Sky Q when I pause a programme it freezes, says the channel is not transmitting. I have to switch off my TV and Sky box and reset. Nothing on Sky to help with this. When I reset, surprise, surprise, the channel I was watching is transmitting ... Any ideas please?

Hi @kingkiller1649

By a reset I assume you have rebooted.

Have you tried a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: System freeze while pausing a programme

kingkiller1649 — Mon, 05 Aug 2024 15:03:26 GMT

Hi. Thanks for this. Yes to a reboot and Yes to I've used the hidden menu options. Issue still recurs. Three times in the last week so becoming very tedious

topic System freeze while pausing a programme in Sky Q

System freeze while pausing a programme

Re: System freeze while pausing a programme

Re: System freeze while pausing a programme