topic Re: hardware returned but sky still chasing in Sky Q

hardware returned but sky still chasing

SJL68 — Mon, 05 Aug 2024 09:45:46 GMT

I cancelled one of my Sky Q boxes, Sky sent me a box to return it in which I did, I have proof of purchase, but they are still chasing me 6 weeks later for its return and telling me they will bill me.

On the chaser email there is no way of replying and telling them that I have already returned it.

Anyone esle had this issue?

Many Thanks

Stuart

Re: hardware returned but sky still chasing

nigea99 — Mon, 05 Aug 2024 10:26:10 GMT

@SJL68 wrote:

Hi

I cancelled one of my Sky Q boxes, Sky sent me a box to return it in which I did, I have proof of purchase, but they are still chasing me 6 weeks later for its return and telling me they will bill me.

On the chaser email there is no way of replying and telling them that I have already returned it.

Anyone esle had this issue?

Many Thanks

Stuart

hi @SJL68

The returns process is not quite as slick as it could be.

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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Re: hardware returned but sky still chasing

Mr+Flibbles+86 — Mon, 05 Aug 2024 10:28:46 GMT

Thanks for escalating this. We’ve sent an invite to @SJL68 to chat.

Re: hardware returned but sky still chasing

SJL68 — Wed, 07 Aug 2024 06:10:36 GMT

Thanks all sorted