topic Engineer canceled twice in Sky Q

Engineer canceled twice

Bozhangles — Mon, 05 Aug 2024 07:28:41 GMT

The engineer has canceled on me twice now and I've wasted two days waiting for him. Yesterday he was supposed to come but didn't even have to courtesy to tell me he couldn't make it. I was in the house all day until 8pm waiting for him.

Meanwhile my sky subscription started a month ago so I've now just paid a month of SKY for nothing because I can't even use the service I've paid for because you guys can't get someone out here to actually install it.

At this point I'm fed up - this feels like a breach of contract and makes me think I'm better off going with a competitor.

Re: Engineer canceled twice

MightyQuinn — Mon, 05 Aug 2024 08:07:25 GMT

@Bozhangles wrote:
because you guys can't get someone out here to actually install

Hi @Bozhangles Perhaps you are not aware that this is a public community forum, I'm afraid that it is not speaking to customer services, just fellow customers. However I see it has been escalated, look out for the message bubble.

Re: Engineer canceled twice

Lisa-P1987 — Mon, 05 Aug 2024 08:21:25 GMT

Thanks for escalating this. We’ve sent @Bozhangles an invite to chat.

Re: Engineer canceled twice

Addie15 — Wed, 07 Aug 2024 09:16:37 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.