topic Re: Accessibility on Sky Q in Sky Q

Accessibility on Sky Q

PJ+Lister — Sun, 04 Aug 2024 18:03:50 GMT

I have a message on my screen which says 'Accessibility on Sky Q' which asks me to go to Settings but when I press my remote nothing happens and it doesn't send me to settings

Re: Accessibility on Sky Q

oldfella — Sun, 04 Aug 2024 18:11:23 GMT

@PJ+Lister wrote:

I have a message on my screen which says 'Accessibility on Sky Q' which asks me to go to Settings but when I press my remote nothing happens and it doesn't send me to settings

Exactly what are you doing when you get this message @PJ+Lister

To Go to Accessibility you need to go to the Home menu

Home - Settings - Accessibility

Re: Accessibility on Sky Q

nigea99 — Sun, 04 Aug 2024 18:13:44 GMT

@PJ+Lister wrote:

I have a message on my screen which says 'Accessibility on Sky Q' which asks me to go to Settings but when I press my remote nothing happens and it doesn't send me to settings

hi @PJ+Lister

we beleive the following may help

Press & hold the 4 & 6 together until the red led above the SKY logo buttn flashes

this sets the remote to use Infrared only so now make sure you point the remote at the box to dismiss the message.

Once you pass that Press & hold 1 & 3 together to re-pair back in bluetooth mode

If that doesn't work, may I suggest you try a full reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Again see if you can dismiss the message, making sure you point the remote at the box

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote