topic Using voice crashes Sky Q box in Sky Q

Using voice crashes Sky Q box

Resident1 — Sun, 04 Aug 2024 16:21:08 GMT

Has anyone else had their Sky Q box crash when attempting to use the voice commands?

It's only started happening recently so I suspect an update gone awry.

Any attempt to use the voice function on the remote crashes the entire box

I press the blue button and the box responds with the listening graphics on screen, it shows what I've said then immediately crashes, leaving the voice command graphics on screen.

The remote then does nothing, the phyical buttons on the box don't respond & the only way to "fix" it is to pull the power cable and restart the box.

All functions work perfectly except for the voice commands

Re: Using voice crashes Sky Q box

oldfella — Sun, 04 Aug 2024 16:22:56 GMT

@Resident1 wrote:

Has anyone else had their Sky Q box crash when attempting to use the voice commands?
It's only started happening recently so I suspect an update gone awry.
Any attempt to use the voice function on the remote crashes the entire box
I press the blue button and the box responds with the listening graphics on screen, it shows what I've said then immediately crashes, leaving the voice command graphics on screen.
The remote then does nothing, the phyical buttons on the box don't respond & the only way to "fix" it is to pull the power cable and restart the box.
All functions work perfectly except for the voice commands

Hi @Resident1

certainly not due to any Software update
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Using voice crashes Sky Q box

Resident1 — Sun, 04 Aug 2024 17:17:17 GMT

Thanks for the info however this has already been done and still the problem persists

Re: Using voice crashes Sky Q box

oldfella — Sun, 04 Aug 2024 17:46:03 GMT

@Resident1 wrote:

Thanks for the info however this has already been done and still the problem persists

Hi @Resident1

Have you tried rebooting your Broadband router?